Network Engineer- Riyadh, Saudi Arabia (Dispatch / On Demand)

Axiom Technologies; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global IT services provider in Riyadh is seeking a capable resource for onsite and on-call assistance within the desktop computing environment. You will manage service requests, troubleshoot network faults, and ensure optimal service delivery. Ideal candidates have a Bachelor's degree in IT and 1+ year of relevant experience. This position requires strong communication and troubleshooting skills, with a flexible schedule for after-hours support.

Qualifications

• 1+ year of experience in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide quality project management and communication.
• Prioritize incidents, service requests, and project tasks.
• Hands-on support for server and network faults.

Skills

Project management

Communication skills

Troubleshooting

Problem-solving

Networking concepts

Education

Bachelor’s degree in Computer Science, IT, or related field

Tools

Windows OS

Office 365

ServiceNow

JIRA

Active Directory

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities

• Provide experience and communication skills necessary for quality project management.
• Prioritize incidents, service requests, and project tasks according to defined processes to meet defined SLAs.
• Hands-on support for server and network faults.
• Configuring, troubleshooting, administering, and repairing networking equipment, Windows servers and workstations, Exchange servers, and Active Directory.
• Ability to configure, administer, and implement DNS and DHCP servers.
• Good knowledge of domain migrations, consolidation projects, and migration tools.
• Experience in system recovery and restoration and backup products and solutions.
• Installing and configuring hardware and software components throughout various networking infrastructure devices.
• Implement and monitor network security solutions.
• Use remote tools and diagnostic utilities to aid in resolving support requests.
• Establishing good relationships with all departments and colleagues.
• Ensuring company safety and security standards are met.
• Participate in after-hours / on-call rotation.

Qualifications Required

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Preferred Qualifications

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Working Conditions

• On-site support may be required.
• Occasional lifting of equipment (up to 25 lbs).
• Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @