Nail Technician

Madi International; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading educational services company in the Makkah Region seeks a Training Specialist to support clients through product training, sales collaboration, and customer service. The ideal candidate will conduct product demonstrations and manage training sessions, ensuring comprehensive product knowledge is imparted. Strong communication skills and a customer-focused attitude are essential. This role offers a great opportunity to enhance customer satisfaction and drive sales growth.

Qualifications

• Experience in product training or customer education.
• Ability to communicate effectively with clients and colleagues.
• Knowledge of the products being represented.

Responsibilities

• Visit clients to understand their needs and provide product demonstrations.
• Train customers on product value propositions and services.
• Prepare educational materials for training sessions.
• Monitor customer feedback to ensure satisfaction.
• Collaborate with the sales team to drive growth.

Skills

Product knowledge

Customer training

Sales collaboration

Time management

Customer service

Job description

• Visit clients in coordination with Sales Representative to understand the clients needs
• Conduct product demonstrations and provide basic training on our products to customers and industry professionals.
• Trains customers on Brand's value proposition, including services and retail and ensures in-salon execution
• Ensure full product knowledge (theory & practical) has been given as per the brand protocol and understood by the students.
• Ensure preparations are set at the required time: Education material to be prepared in a timely manner and provided for
• students during all trainings. Materials such as Presentations, workbooks and products for the relevant training.
• Stay updated on product knowledge and industry trends to provide accurate information to customers.
• In salon or academy training, demos and market visits
• Assist customers with product selection, addressing their inquiries and providing recommendations based on their needs of their
• Build rapport with customers and maintain a positive and professional image of the brand.
• Schedule or reschedule appointments with clients for follow-up trainings and meetings, manage your calendar and align with
• the Sales Representative
• Plan and lead training sessions in salons based on the monthly Education Strategy
• Monitor customer feedback to measure customer satisfaction with the company's products.

3- Collaboration with other departments:

• Boosting sales through education
• Collaborate with the sales team to provide product expertise
• Identify and address customer concerns to ensure customer satisfaction and contribute to sales growth.
• Plan and assist with the sales, marketing and professional/senior educators for the open day including salon preparation, client
• consultation and treatments, as per the event description.
• 4- Branding and Merchandising:
• Monitor and advise the proper shelf planogram
• Communicate with Marketing team the opportunities of in-salon branding