Modality Services Manager- Digital Health

Siemens Mobility; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A global medical technology leader seeks a Modality Services Manager - Digital Health to lead a team of service engineers in Saudi Arabia. Responsibilities include overseeing service operations for digital health solutions, ensuring system uptime and customer satisfaction. Candidates should have a degree in IT or related fields, strong knowledge of healthcare IT systems, and experience in managing teams. This role offers opportunities for professional growth in a diverse environment.

Qualifications

• Several years of IT support experience, preferably with 4+ years in a healthcare setting.
• Expert knowledge of PACS/RIS/CVIS and VNA systems.
• ITIL (v3/v4), PMP, CPHIMS, or similar professional certifications is a PLUS.

Responsibilities

• Ensure reliable and efficient IT service operations, meeting SLAs.
• Manage the lifecycle of digital health solutions services.
• Develop long term relationships with customers and key stakeholders.

Skills

PACS/RIS/CVIS and VNA systems

IT service operations

Stakeholder communication

Networking and infrastructure

Problem-solving

Education

Bachelor’s degree in IT, Computer Science, or Health Informatics

Tools

VMware

DICOM

HL7 system integration

Job description

Modality Services Manager- Digital Health

Siemens Healthineers

Siemens Healthineers Regional Headquarter

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Apply now for the position ofModality Services Manager - Digital Health, and you will be responsible for leading a team of service engineers for delivering customer services operations for Siemens Healthineers Digital Health Solution (PACS/RIS/VNA/CVIS/eHealth) in Saudi Arabia. You will be responsible to work with the team of service engineers as well as Siemens Healthineers Remote Services Center (RSC) to monitor the uptime of the Siemens Healthineers PACS/RIS/VNA/CVIS Instalbase , perform pro‑active system health check, system update and upgrades when needed. Responsible in handling customer escalations and work with the right resources to troubleshoot issues and grant customer’s satisfaction with the uptime and issue resolutions.

Your Role:

• IT Service Delivery & Operations
• Ensure reliable and efficient IT service operations (incident, problem, request management), meeting SLAs.
• Manage the entire lifecycle of digital health solutions services, ensuring reliability, availability, and performance.
• Manage daily performance and uptime of health IT systems including PACS, RIS/CVIA/VNA and eHealth solutions.
• Ensure service engineers are equipped with the knowledge and latest trainings to support the Siemens Healthineers solutions
• Analyze KPIs and implement process improvements to drive service quality.
• Lead, mentor, and develop the team of service engineers.
• Develop long term relationships with the customers and key stakeholders at installabse
• Follow up with the Regional Support Center for any open tickets, and handle escalations and incident management
• Liaise with business units, users, and vendors, managing expectations and feedback.
• Identify and implement opportunities for process and service enhancement.

Your Expertise:

• Bachelor’s degree in IT, Computer Science, Health Informatics, or similar.
• Several years of IT support experience, preferably with 4+ years in a healthcare setting.
• Expert knowledge of PACS/RIS/CVIS and VNA systems.
• Demonstrated leadership in managing IT teams and cross‑functional expertise.
• Excellent stakeholder communication and problem‑solving abilities.
• Technical expertise in networking, infrastructure, VMware, DICOM and HL7 system integration.
• ITIL (v3/v4), PMP, CPHIMS, or similar professional certifications is a PLUS.

Who we are:

We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site

As an equal opportunity employer, we welcome applications from individuals with disabilities.

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