Microsoft Dynamics CRM Technical Consultant

confidential; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology consulting firm is seeking a Microsoft Dynamics CRM Technical Consultant to drive the implementation and customization of CRM solutions. The role requires strong technical expertise, collaboration with stakeholders, and a focus on optimizing CRM performance. Ideal candidates will have 3+ years of experience in Dynamics CRM development and a solid understanding of system integration and data management.

Qualifications

• 3+ years’ hands-on experience in Microsoft Dynamics CRM / Dynamics 365 development and implementation.
• Strong experience in plug-in development and customization.
• Proven experience in large-scale CRM deployments and ERP integrations.

Responsibilities

• Design, develop, and maintain custom CRM modules and integrations.
• Monitor CRM system performance and implement best practices.
• Collaborate with stakeholders to gather requirements and deliver solutions.

Skills

CRM Development & Customization

System Integration

Performance Optimization

Business Engagement

Problem-solving

Communication

Education

Bachelor’s degree in computer science, Information Systems, or related field

Microsoft Certified: Dynamics 365 CRM certification

Tools

Microsoft Dynamics CRM

.NET

SQL Server

Job description

Overview

The Microsoft Dynamics CRM Technical Consultant plays a pivotal role in the implementation and customization of Microsoft Dynamics CRM solutions. This position requires a blend of technical expertise and business acumen to ensure that the CRM system meets the specific needs of clients. The consultant will work closely with clients to understand their requirements, design solutions, and provide ongoing support and training. With the increasing demand for CRM systems in various industries, this role is essential for organizations looking to enhance their customer relationship management capabilities.

Responsibilities

CRM Development & Customization

• Design, develop, and maintain custom CRM modules, entities, workflows, plug-ins, and integrations.
• Configure and customize forms, dashboards, and business rules to enhance usability.
• Implement system enhancements using C#, .NET, JavaScript, and Power Platform tools.

System Integration & Data Management

• Integrate Microsoft Dynamics CRM with ERP (AX/D365), HR, Finance, and third-party applications.
• Build and manage APIs, web services, and middleware solutions to connect systems.
• Ensure data accuracy, migration, and synchronization across platforms.

Performance, Optimization & Governance

• Monitor CRM system performance and conduct tuning for scalability and reliability.
• Establish coding standards, technical documentation, and best practices.
• Implement role-based security and compliance controls.

Business Engagement & Solution Delivery

• Collaborate with business leaders and stakeholders to gather and validate requirements.
• Translate business requirements into technical specifications and functional designs.
• Support testing, prototyping, and UAT to ensure successful delivery.
• Provide training and knowledge transfer for business and technical users.

System Upgrade & Transformation Support

• Lead CRM-related activities during system upgrades and migrations.
• Redesign and validate reports, dashboards, and workflows to align with upgraded versions.
• Ensure continuity and stability of CRM during digital transformation initiatives.

Skills

Qualifications & Experience

• Bachelor’s degree in computer science, Information Systems, or related field.
• Microsoft Certified: Dynamics 365 CRM certification (preferred).
• 3+ years’ hands-on experience in Microsoft Dynamics CRM / Dynamics 365 development and implementation.
• Strong experience in:
• Plug-in development, workflows, form scripting, and customization.
• .NET development (ASP.NET, AJAX, WCF, WF, Silverlight).
• Microsoft Dynamics CRM SDK, APIs, and Web Services.
• Strong knowledge of SQL Server (database design, stored procedures, SSRS, SSIS).
• Proven experience in large-scale CRM deployments, upgrades, and ERP/CRM integrations.

Key Competencies

• Strong problem-solving and analytical skills.
• Ability to work with C-level stakeholders and cross-functional teams.
• Excellent communication skills, with the ability to translate technical concepts into business language.
• Strong documentation, technical design, and presentation skills.
• Commitment to quality, system security, and continuous improvement.