MENA Strategic Partnerships Lead | Growth & Renewals

Greenfly; Riyad Al Khabra; On-site; SAR 180,000 - 220,000; Full time

Job summary

A leading SaaS company in Riyadh is seeking a Customer Success Manager to enhance relationships with key customers, including the Saudi Pro League. The ideal candidate will have over 6 years of relevant experience, fluent in Arabic and English, with a strong background in account management and customer retention strategies. This role includes onboarding new clients, monitoring usage, and driving renewals, with the goal of ensuring customer satisfaction and expansion. Competitive benefits and stock options are offered.

Benefits

Stock options

Great benefits package

Qualifications

• 6+ years of account management, customer success, or SaaS B2B experience.
• Proven results in customer retention and expansion goals.
• Clear understanding of the social media and sports landscape.

Responsibilities

• Lead strategic conversations with key stakeholders.
• Build customer relationships at all levels.
• Drive renewals and grow business within specific customers.

Skills

Account management

Customer retention

Proficient in Arabic and English

Presentation skills

Project management

Tools

Salesforce.com

Customer management tools

Job description

A leading SaaS company in Riyadh is seeking a Customer Success Manager to enhance relationships with key customers, including the Saudi Pro League. The ideal candidate will have over 6 years of relevant experience, fluent in Arabic and English, with a strong background in account management and customer retention strategies. This role includes onboarding new clients, monitoring usage, and driving renewals, with the goal of ensuring customer satisfaction and expansion. Competitive benefits and stock options are offered.