Managing Director - Online Shopping Company

confidential; Jeddah; On-site; SAR 400,000 - 600,000; Full time

Job summary

A leading e-commerce firm in Jeddah, Saudi Arabia, is seeking a Managing Director to drive growth and digital transformation. The MD will lead strategic initiatives, operational excellence, and stakeholder alignment, with a focus on expanding market presence and enhancing customer experience. Ideal candidates should have over 15 years of leadership experience, including significant roles in digital industries. Competitive package offered.

Qualifications

• 15+ years of leadership experience, with 5+ in senior executive roles within e-commerce, retail, or digital industries.
• Proven track record in scaling businesses and P&L ownership.
• Deep understanding of digital transformation strategies.

Responsibilities

• Define and execute long-term business and digital strategies aligned with market trends.
• Oversee marketplace operations, logistics, and customer experience.
• Champion adoption of AI and digital tools for enhanced competitiveness.

Skills

Leadership Experience

Commercial Acumen

Stakeholder Management

Understanding of Saudi and GCC Markets

Education

Bachelor’s or Master’s in Business, Management, or related field (MBA preferred)

Job description

Job Title: Managing Director - Digital Commerce (Ecommerce)

Reports To: Shareholders / Board of Directors

Location: Jeddah, Saudi Arabia

Role Overview

The Managing Director (MD) will lead the company’s growth, operational excellence, and digital transformation agenda. Responsible for strategic execution, profitability, and stakeholder alignment, the MD will drive expansion, innovation, and sustainable performance while ensuring full transparency and accountability to the Board of Directors.

Key Responsibilities

Strategic Leadership

• Define and execute long-term business and digital strategies aligned with market trends.
• Expand into new product categories, markets, and digital channels.
• Build strategic alliances with suppliers, brands, and technology partners.

Operations & Performance

• Oversee marketplace operations, logistics, and customer experience.
• Use analytics to improve efficiency, reduce costs, and enhance service quality.
• Ensure scalable processes to support business growth and peak demand.

Technology & Innovation

• Champion adoption of AI, automation, and digital tools to enhance competitiveness.
• Lead product innovation, UX enhancement, and platform development.
• Foster a culture of agility, innovation, and continuous improvement.

Financial Management

• Manage P&L, budgets, and investments to achieve profitability and ROI.
• Drive growth in GMV, market share, and customer retention.
• Ensure effective cost control and resource utilization.

People & Culture

• Lead and mentor cross-functional teams to build a high-performance culture.
• Strengthen leadership pipelines and implement succession planning.

Governance & Risk Management

• Ensure compliance with legal, regulatory, and governance standards.
• Oversee risk mitigation in financial, operational, and cybersecurity areas.
• Safeguard ethical conduct, data security, and customer trust.

Stakeholder Relations

• Serve as the key liaison for shareholders, investors, and strategic partners.
• Provide transparent performance reports and business updates to the Board.

Brand & ESG

• Oversee marketing, branding, and customer engagement initiatives.
• Champion sustainability, CSR, and ESG programs aligned with global standards.

Skills

Qualifications & Experience

• Bachelor’s or Master’s in Business, Management, or related field (MBA preferred).
• 15+ years of leadership experience, including 5+ years in senior executive roles within e-commerce, retail, or digital industries.
• Proven track record in scaling businesses, P&L ownership, and digital transformation.
• Strong commercial acumen and stakeholder management skills.
• Deep understanding of Saudi and GCC markets.