Manager - Service Desk Operations

Arthur Lawrence; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A consulting firm in Riyadh is looking for an experienced IT professional with at least 10 years in IT support, fluent in Arabic and English. The ideal candidate will possess an ITIL 4 Managing Professional certification and extensive experience with ITSM platforms like ServiceNow. Join a fast-growing team committed to excellence in the banking sector.

Qualifications

• Must have experience in service desk management or IT operations within the banking sector.
• Familiarity with ISO/IEC 20000 standards is essential.

Skills

Minimum 10 years of experience in IT support

ServiceNow or similar ITSM platforms experience

Fluent in Arabic and English

ITIL 4 Managing Professional certification

Education

Bachelor’s in Computer Science, IT, or related field

Job description

Must-Have

• Minimum 10 years of experience in IT support, service desk management, or IT operations within the banking sector.
• Experience with ServiceNow or similar ITSM platforms, and familiarity with ISO/IEC 20000 standards.
• Must be fluent in Arabic and English.
• ITIL 4 Managing Professional certification.

Nice to Have

• Bachelor’s in Computer Science, IT, or related field.

About Us

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enables organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are an UN Women Empowerment Principal Signatory and are certified from National Minority Supplier Development Council.

Acknowledgements from Industry Peers

• Winner of Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest. Growing companies of America.
• Named one of the top ten fastest growing businesses in Houston in 2016.
• Ranked 25th in the HBJ s Fast 100 Private Companies Award in 2017.

Our Seven Pillars

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.