Manager - Quality, Claims & HSSE (Kanoo Shipping)

مجموعة شركات يوسف بن أحمد كانو - المملكة العربية السعودية; Dammam; On-site; SAR 200,000 - 300,000; Full time

Job summary

شركة شحن رائدة في السعودية تبحث عن مدير قسم الجودة والمطالبات والصحة والسلامة والبيئة. يتولى المسؤولية عن تنفيذ أنظمة الجودة والسلامة حسب معايير ISO، إجراء التدقيقات والتأكد من الامتثال. مطلوب مستوى عال من الخبرة في الشحن وإدارة المطالبات، إضافة إلى تعزيز ثقافة التحسين المستمر.

Qualifications

• 8-10 years of experience in a relevant role.
• 4-5 years in a managerial position within shipping or logistics.
• Experience with ISO 9001, 45001, 14001 systems.
• Lead Auditor certifications preferred.
• Valid KSA driving license required.

Responsibilities

• Lead Quality & HSSE System Management.
• Conduct audits of all branches for compliance.
• Handle claims and coordinate legal team interactions.
• Manage customer complaints and implement corrective actions.
• Report on QHSE initiatives to the Vice President.

Skills

Implementation of ISO management systems

Claims handling

Leadership

Analytical skills

Problem-solving skills

Communication skills

Bilingual (English and Arabic)

Education

Bachelor’s degree in relevant field

Job description

Kanoo Shipping is a distinguished leader in the maritime industry, with over 130 years of history providing world-class shipping, logistics, and marine services. Our success is built on a foundation of operational excellence, integrity, and a steadfast commitment to our clients.

The Manager - Quality, Claims & HSSE will be responsible for leading all aspects of Quality, Claims, and Health, Safety, Security, and Environment (HSSE) for Kanoo Shipping in Saudi Arabia. This role is a direct report to the Vice President and requires a leader who can manage comprehensive systems, handle claims efficiently, and champion a culture of continuous improvement and compliance across all branches.

Key Responsibilities

• Quality & HSSE System Management: Implement and maintain robust management systems based on ISO 9001 (Quality), ISO 45001 (Health & Safety), and ISO 14001 (Environment) standards.
• Auditing & Compliance: Plan and execute internal audits of our Quality and HSSE systems. Conduct regular inspections and audits of all Kanoo Shipping branches across KSA to ensure full compliance with established standards and company policies.
• Documentation & Reporting: Maintain and update all necessary documentation for ISO 9001, ISO 4501, and ISO 14001 certifications. Organize and document Management Review Meetings, including minutes and record-keeping.
• Claims Handling: Efficiently and effectively handle all claims and related matters. This includes detailed investigations, coordinating with branch focal points, and liaising with the legal team to safeguard the interests of both our Principals and Kanoo Shipping.
• Issue Resolution: Manage customer complaints by conducting thorough investigations and identifying effective corrective actions. Coordinate with branches to ensure all action points from audits, reviews, and investigations are implemented promptly.
• Leadership & Collaboration: Report regularly to the Vice President on the status of QHSE initiatives, audit findings, and claims resolutions. You will be a key leader in fostering a proactive and compliant work environment.

Skills

• Bachelor’s degree in a relevant field (e.g., Logistics & Supply Chain Management, Occupational Health & Safety, Environmental Science, Quality Management).
• Minimum of 8-10 years of experience in a similar role, with at least 4-5 years in a managerial position within the shipping, logistics, or maritime industry.
• Proven experience in implementing and maintaining management systems for ISO 9001, ISO 4501, and ISO 14001.
• Lead Auditor certifications for these ISO standards are highly desirable.
• Demonstrated experience in handling commercial claims and coordinating with legal teams.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in both English and Arabic is a significant advantage.
• A valid KSA driving license is required.