Manager, Live Operations

Mrsool; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading delivery platform in Saudi Arabia is seeking a Manager of Live Operations to oversee day-to-day operations and ensure high service quality. You will lead a team and collaborate with various stakeholders to optimize operational efficiency. The ideal candidate has proven experience in operations management, particularly in the ride-hailing or logistics sectors. This role offers competitive compensation and opportunities for personal growth in a dynamic environment.

Benefits

Inclusive and diverse environment

Competitive compensation

Personal growth and development

Autonomy and mentorship

5 working days with 1 hour lunch break

Qualifications

• Proven experience in operations management, preferably in ride-hailing, logistics, or tech-driven service industries.
• Strong leadership skills with experience managing and developing high-performing teams.
• Excellent problem-solving and decision-making abilities under pressure.

Responsibilities

• Oversee and manage day-to-day live operations to ensure smooth execution across all platforms.
• Lead, mentor, and develop a high-performing operations team.
• Monitor key performance metrics and implement improvements to enhance efficiency and service quality.

Skills

Operations management

Leadership

Problem-solving

Data analysis

Communication

Customer focus

Job description

Who Are We❓ Step into the world of Mrsool—where convenience meets innovation! Mrsool is one of the largest delivery platforms in the Middle East and North Africa (MENA) region, earning top ratings on Apple App Store and Google Play Store for its seamless experience. Using Generative AI, we analyze customer instructions in real-time and search across 100,000+ restaurants and stores to find exactly what customers need. Our technology, combined with a vast fleet of on-demand couriers, ensures fast and reliable delivery to any location. Mrsool is consistently rated highly among major delivery platforms and is trusted by millions across the region. Whether it\'s a late-night craving, a forgotten item, or a special gift, Mrsool delivers at the tap of a button.

The Job in a Nutshell💡 We are looking for a Manager of Live Operations to join Ride Hiling. In this role, you will oversee day-to-day live operations, ensure smooth execution, and maintain high service quality across all operational channels. You will lead a team, collaborate with cross-functional stakeholders, and implement strategies to optimize operational efficiency and customer satisfaction. This position offers a unique opportunity to drive impact, influence processes, and contribute to the growth and success of the organization. If you are passionate about operations management, we would love to hear from you. Apply today!

What You Will Do

• Oversee and manage day-to-day live operations to ensure smooth execution across all platforms.
• Lead, mentor, and develop a high-performing operations team.
• Monitor key performance metrics and implement improvements to enhance efficiency and service quality.
• Collaborate with cross-functional teams, including Customer Support, Product, and Engineering, to resolve operational challenges.
• Develop and enforce operational processes, best practices, and standards.
• Respond to critical incidents and coordinate rapid resolution to minimize impact on users.
• Drive initiatives that optimize workflow, enhance customer experience, and support business growth.

What We Offer You

• Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.
• Competitive Compensation: Our compensation packages are competitive and may include share options for certain roles.
• Personal Growth and Development: Regular training and an annual learning stipend to advance your career in a fast-paced environment.
• Autonomy and Mentorship: Autonomy in your role with mentorship and ambitious goals that drive personal and company growth.
• Working Hours: 5 days a week, 8 working hours per day with 1 hour lunch break.

What Are We Looking For

• Proven experience in operations management, preferably in ride-hailing, logistics, or tech-driven service industries.
• Strong leadership skills with experience managing and developing high-performing teams.
• Excellent problem-solving and decision-making abilities under pressure.
• Data-driven mindset with the ability to analyze metrics and implement operational improvements.
• Exceptional communication and collaboration skills to work with cross-functional teams.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
• Strong customer focus and commitment to delivering high-quality service experiences.