Manager Enterprise Application

McDonald's Saudi Arabia Central, Eastern, & Northern Regions; Riyadh; On-site; SAR 250,000 - 350,000; Full time

Job summary

A leading fast-food franchise in Saudi Arabia seeks a Manager for Enterprise Applications to oversee the portfolio of business applications, ensuring optimal performance and alignment with objectives. This role requires over 8 years of experience in application management, preferably in a multi-site environment, along with strong skills in Microsoft Dynamics 365, teamwork, and communication. This position offers stability and growth opportunities in a dynamic economic market.

Qualifications

• 8+ years in application management, ideally in retail or multi-site environments.
• Strong experience with Microsoft Dynamics 365 implementation and support.
• Proven leadership and governance experience.

Responsibilities

• Manage and enhance the enterprise application portfolio.
• Lead D365 enhancements, configurations, and integrations across business functions.
• Work closely with business teams to translate needs into system solutions.
• Ensure smooth integrations between applications and data platforms.
• Lead and mentor the applications team.

Skills

Leadership skills

Analytical and problem-solving skills

Communication skills

Stakeholder management

Fluent in English

Knowledge of ERP systems

MS Office proficiency

Education

Bachelor’s degree in IT, Computer Science, or related field

Certifications in ERP systems (e.g., D365, ITIL)

Tools

Microsoft Dynamics 365

SuccessFactors

ServiceNow

Power BI

Azure

Job description

Manager Enterprise Application

McDonald’s Saudi Arabia is owned and operated by Riyadh International Catering Corporation, which holds the exclusive franchise rights in the central, eastern, and northern regions of the Kingdom. It is a major contributor to the Kingdom’s economy. The company supports local suppliers and invests heavily in hiring and training the local workforce. Since its establishment in 1993, McDonald’s Saudi Arabia has been committed to providing safe, high-quality products to all its customers. It adheres to the highest standards of food safety and implements both local and international food safety systems. The menu at McDonald’s Saudi Arabia is designed to support an active and balanced lifestyle.

Job Purpose

The Manager – Enterprise Applications is responsible for leading, governing, and optimizing the organization’s business applications portfolio, ensuring all systems operate efficiently, securely, and in alignment with business objectives. The role partners closely with Finance, Supply Chain, Human Resources, Operations, and Technology teams to ensure business applications—including Microsoft Dynamics 365, SuccessFactors, ServiceNow, DMS, and BI platforms—are effectively managed, continuously improved, and future‑ready. This role oversees application governance, system enhancements, vendor management, integration strategy, and the overall performance and reliability of enterprise applications. It ensures that all enhancements, new systems, and technology decisions are aligned with enterprise architecture standards and support strategic growth.

Job Responsibilities

Application Governance & Management

• Manage and enhance the enterprise application portfolio, ensuring performance, stability, and alignment with business needs.
• Evaluate system capabilities and recommend upgrades, optimizations, or new solutions.
• Maintain documentation for requirements, changes, and configurat

Microsoft Dynamics 365 Oversight

• Lead D365 enhancements, configurations, and integrations across business functions.
• Ensure data integrity, system reliability, and adherence to best practices

Cross-Functional Collaboration

• Work closely with business teams to translate needs into system solutions.
• Support process improvements and ensure changes align with organizational priorities
• Oversee external vendors, ensuring delivery quality and compliance with SLAs.
• Coordinate with global application teams where applicable

Integration & Data Management

• Ensure smooth integrations between applications and data platforms (Power BI, Azure).
• Monitor data flow, system dependencies, and overall application interoperability
• Lead and mentor the applications team, ensuring strong performance and collaboration.
• Build internal capability for system support and developement
• Stay updated on technology trends and recommend innovative enhancements.
• Provide regular reports on system performance, project updates, and application roadmaps

Job Requirements

Education & Certifications

• Bachelor’s degree in IT, Computer Science, or related field (mandatory).
• Certifications in ERP systems (e.g., D365, ITIL) are preferred

Experience

• 8+ years in application management, ideally in retail or multi-site environments.
• Strong experience with Microsoft Dynamics 365 implementation and support.
• Proven leadership and governance experience

Technical Skills

• Knowledge of ERP, HRMS, and service management systems (D365, SuccessFactors, ServiceNow).
• Understanding of integrations, APIs, and data platforms (Power BI, Azure).
• Strong MS Office and documentation skills

Core Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Ability to lead teams and manage multiple priorities.
• Fluent in English; Arabic is an advantage.

Seniority Level

• Mid-Senior level

Employment Type

• Full-time

Job Function

• Information Technology

Industries

• Retail