ManageEngine Service Desk Lead | ITSM Performance

Alnafitha IT; Makkah Region; On-site; SAR 100,000 - 120,000; Full time

Job summary

A technology service company in Saudi Arabia is seeking a skilled ManageEngine Specialist to oversee the ManageEngine Service Desk. Responsibilities include administration, user account management, and optimizing system performance. Candidates should possess a Bachelor's degree in IT and have proven experience with ManageEngine or similar ITSM tools. Strong problem-solving and communication skills are essential for this role.

Qualifications

• Proven experience in administering ManageEngine Service Desk or similar ITSM tools.
• Familiarity with software update and patch management.
• Strong understanding of compliance requirements.

Responsibilities

• Administer the ManageEngine Service Desk application.
• Conduct maintenance and backups of the application.
• Analyze support processes for improvements.
• Monitor system performance and security.

Skills

User account management

Change Management

IT service management principles

Data analysis and report generation

Problem-solving skills

Communication skills

Education

Bachelor's degree in information technology or related field

Tools

ManageEngine Service Desk

Job description

A technology service company in Saudi Arabia is seeking a skilled ManageEngine Specialist to oversee the ManageEngine Service Desk. Responsibilities include administration, user account management, and optimizing system performance. Candidates should possess a Bachelor's degree in IT and have proven experience with ManageEngine or similar ITSM tools. Strong problem-solving and communication skills are essential for this role.