ManageEngine Service Desk Lead - ITSM Optimizer

Alnafitha IT; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading IT service provider in Jeddah is seeking a skilled ManageEngine Specialist to oversee the administration and optimization of the ManageEngine Service Desk application. The role includes managing user accounts, conducting system performance analyses, and enhancing service delivery through effective support processes. Candidates should have a strong IT service management background and experience with ManageEngine solutions.

Qualifications

• Bachelor's degree in IT, Computer science, or a related field.
• Proven experience with ManageEngine Service Desk or similar tools.
• Strong understanding of IT service management principles.

Responsibilities

• Administer and configure ManageEngine Service Desk according to requirements.
• Manage user accounts, roles, and workflows within the Service Desk.
• Analyze support processes and recommend improvements to enhance service delivery.

Skills

IT service management

ManageEngine solutions

Data analysis

User account management

Problem-solving

Communication skills

Education

Bachelor's degree in information technology or related field

Tools

ManageEngine Service Desk

Job description

A leading IT service provider in Jeddah is seeking a skilled ManageEngine Specialist to oversee the administration and optimization of the ManageEngine Service Desk application. The role includes managing user accounts, conducting system performance analyses, and enhancing service delivery through effective support processes. Candidates should have a strong IT service management background and experience with ManageEngine solutions.