Managed Services pre-sales engineer

Master-Works; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading IT solutions provider in Riyadh is seeking a Managed Services Pre-Sales Engineer to support the sales team. You will define customer needs, conduct technical evaluations, and develop proposals tailored to client requirements. The ideal candidate has a Bachelor’s degree in Computer Science and 3+ years of relevant experience. Excellent communication skills and a strong technical background in IT services are essential for this role.

Qualifications

• 3+ years of experience in a pre-sales role for managed services or IT solutions.
• Experience in creating and presenting solution proposals.
• Familiarity with IT service management tools.

Responsibilities

• Define customer needs and tailor managed services solutions.
• Conduct needs assessments and technical evaluations.
• Develop and present customized proposals.
• Engage in RFP responses.
• Support clients in understanding service benefits.

Skills

Strong technical understanding of IT infrastructure

Excellent communication skills

Solution design

Technical writing

Problem-solving

Education

Bachelor's degree in Computer Science or related field

Job description

Overview

Job Description: We are seeking a Managed Services Pre-Sales Engineer who will play a pivotal role in supporting our sales team by delivering technical expertise and tailored solutions to meet our clients’ managed services requirements. The ideal candidate will possess a strong technical background in IT services and infrastructure, as well as the ability to communicate complex concepts effectively.

Responsibilities

• Work collaboratively with the sales team to define customer needs and tailor managed services solutions accordingly.
• Conduct thorough needs assessments and technical evaluations to support prospective clients during the pre-sales phase.
• Develop and present customized proposals, including detailed technical outlines and service level agreements.
• Collaborate with internal teams to prepare pricing models and ensure competitive pricing for managed services offerings.
• Conduct product demonstrations and technical presentations to stakeholders remotely or in-person.
• Engage in RFP responses and manage the technical aspects of proposal submissions.
• Stay updated with industry trends, competitive offerings, and best practices in managed services.
• Support clients in understanding the benefits and ROI of our managed services through effective communication.
• Assist in the knowledge transfer to implementation teams for successful project handover after a sale is closed.
• Provide training and support for the sales team to enhance their understanding of managed services capabilities.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in a pre-sales role for managed services or IT solutions.
• Strong technical understanding of IT infrastructure, cloud services, and managed services frameworks.
• Experience in creating and presenting solution proposals and RFP responses.
• Excellent communication and interpersonal skills, with the ability to build relationships with clients.
• Proficient in solution design and technical writing.
• Familiarity with tools and methodologies for IT service management (ITSM).
• Ability to work collaboratively in a fast-paced environment and manage multiple tasks effectively.
• Self-motivated with a strong problem-solving attitude.
• Willingness to travel as needed for client meetings and presentations.