Managed Services Lead

Lenovo; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A global technology company in Riyadh is seeking a Managed Services Lead to oversee high-quality IT managed services for clients. The successful candidate will have strong project management expertise and at least 5 years of experience in managed services. This role demands strong leadership and client engagement to ensure service delivery aligns with contractual obligations. The company prioritizes gender diversity and offers various employee assistance programs.

Benefits

Employee Assistance Program

Access to training for personal development

Sustainable solutions like CO2 Offset

Qualifications

• Minimum 5 years of experience in managed services, IT service delivery, or similar roles.
• Strong understanding of IT Service Management.
• Experience managing client relationships, SLAs, and service contracts.

Responsibilities

• Lead the planning, execution, and management of managed services projects.
• Ensure delivery of IT services in alignment with SLAs and client expectations.
• Manage project budgets, resources, and timelines.

Skills

Project management expertise

Leadership skills

Client engagement

Operational excellence

Communication skills (Arabic and English)

Education

ITIL certification (v3/v4)

PMP or PRINCE2 certification

Job description

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

At the role of Managed Services Lead you will oversee and deliver high-quality IT managed services for our clients. The successful candidate will be a Saudi Arabian citizen with strong project management expertise and at least 5 years of experience in managed services, service delivery, or related IT fields. This role requires strong leadership, client engagement, and operational excellence to ensure seamless delivery of services aligned with contractual obligations and organizational objectives.

Responsibilities

• Lead the planning, execution, and management of managed services projects and initiatives.
• Ensure delivery of IT services in alignment with SLAs, KPIs, and client expectations.
• Manage service contracts, vendors, and client relationships to ensure effective collaboration.
• Oversee day-to-day operations of managed services teams, ensuring service reliability and performance.
• Drive continuous improvement in service delivery, operational processes, and customer satisfaction.
• Coordinate with cross-functional teams to resolve escalated issues and provide root cause analysis.
• Manage project budgets, resources, and timelines to ensure successful delivery.
• Provide leadership, mentorship, and performance management for the managed services team.
• Prepare regular reports on service performance, risks, and improvement plans for senior management and clients.
• Stay up-to-date with industry best practices, ITIL frameworks, and technology trends to improve service offerings.

Requirements

• Based in Riyadh, Saudi Arabia (on-site role)
• Minimum 5 years of experience in managed services, IT service delivery, or similar roles
• Proven project management experience; certifications such as PMP or PRINCE2 preferred
• Strong understanding of IT Service Management (ITIL v3/v4 certification is a plus)
• Experience managing client relationships, SLAs, and service contracts
• Strong leadership and team management skills
• Excellent communication and stakeholder management abilities in Arabic and English
• Ability to manage budgets, performance metrics, and operational efficiency
• Technical background in cloud, infrastructure, or enterprise IT services is an advantage

What we offer You

• An international team with a high focus on Gender Diversity.
• Employee Assistance Program, e.g., for psychological, legal & financial consultancy
• You are joining a company that prioritizes sustainable solutions like CO2 Offset, Asset Recovery Services, and the Lenovo Certified Refurbished portfolio.
• Access to training for personal development. -Internal E-learning Development Platform Available for Employees

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations

Saudi Arabia

AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.

If you require an accommodation to complete this application, please [e-mail]