Managed Services Lead

Lenovo; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A global tech company is seeking a Managed Services Lead based in Riyadh to oversee the delivery of high-quality IT managed services. The successful candidate will be a Saudi Arabian citizen with at least 5 years of experience in managed services and strong project management skills. Responsibilities include leading service delivery projects, managing client relationships, and ensuring operational excellence. This role is pivotal in aligning services with client expectations while fostering a culture of continuous improvement.

Benefits

Employee Assistance Program

Training for personal development

Mentorship program

Qualifications

• Saudi Arabian citizen required.
• Minimum 5 years of experience in managed services or IT service delivery.
• Proven project management experience.
• Strong understanding of IT Service Management.
• Experience managing client relationships, SLAs, and service contracts.

Responsibilities

• Lead the planning and execution of managed services projects.
• Ensure delivery of IT services in alignment with SLAs.
• Manage service contracts and client relationships.
• Oversee managed services teams' day-to-day operations.
• Drive continuous improvement in service delivery.

Skills

Project management expertise

Leadership

Client engagement

Operational excellence

Communication in Arabic

Communication in English

Education

PMP or PRINCE2 certification

ITIL v3 / v4 certification

Job description

Description and Requirements

At the role of Managed Services Lead you will oversee and deliver high-quality IT managed services for our clients. The successful candidate will be a Saudi Arabian citizen with strong project management expertise and at least 5 years of experience in managed services, service delivery, or related IT fields. This role requires strong leadership, client engagement, and operational excellence to ensure seamless delivery of services aligned with contractual obligations and organizational objectives.

Key Responsibilities

• Lead the planning, execution, and management of managed services projects and initiatives.
• Ensure delivery of IT services in alignment with SLAs, KPIs, and client expectations.
• Manage service contracts, vendors, and client relationships to ensure effective collaboration.
• Oversee day-to-day operations of managed services teams, ensuring service reliability and performance.
• Drive continuous improvement in service delivery, operational processes, and customer satisfaction.
• Coordinate with cross-functional teams to resolve escalated issues and provide root cause analysis.
• Manage project budgets, resources, and timelines to ensure successful delivery.
• Provide leadership, mentorship, and performance management for the managed services team.
• Prepare regular reports on service performance, risks, and improvement plans for senior management and clients.
• Stay up-to-date with industry best practices, ITIL frameworks, and technology trends to improve service offerings.

Requirements

• Saudi Arabian citizen (mandatory)
• Based in Riyadh, Saudi Arabia (on-site role)
• Minimum 5 years of experience in managed services, IT service delivery, or similar roles
• Proven project management experience; certifications such as PMP or PRINCE2 preferred
• Strong understanding of IT Service Management (ITIL v3 / v4 certification is a plus)
• Experience managing client relationships, SLAs, and service contracts
• Strong leadership and team management skills
• Excellent communication and stakeholder management abilities in Arabic and English
• Ability to manage budgets, performance metrics, and operational efficiency
• Technical background in cloud, infrastructure, or enterprise IT services is an advantage

What we offer You

• An international team with a high focus on Gender Diversity.
• Employee Assistance Program, for psychological, legal & financial consultancy
• You are joining a company that prioritizes sustainable solutions like CO2 Offset, Asset Recovery Services, and the Lenovo Certified Refurbished portfolio.
• Access to training for personal development. -Internal E-learning Development Platform Available for Employees
• Mentorship program