Managed Services Head - KSA

GIZA Systems; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading technology firm in Saudi Arabia seeks a Managed Services leader to oversee the portfolio, ensuring operational excellence and customer satisfaction. The role involves defining and executing go-to-market strategies, managing P&L, and building customer relationships across government and enterprise sectors. Ideal candidates will have a B.Sc. in Engineering or IT and excellent leadership skills. This position offers the opportunity to drive growth and mentor a high-performing team.

Qualifications

• Proven ability to manage P&L and achieve revenue/margin targets.
• Experience in IT and OT domains relevant to managed services.
• Strong skills in team development and mentoring.

Responsibilities

• Oversee the Managed Services portfolio in KSA.
• Design and deliver high-value managed services.
• Lead business unit covering IT and OT domains.

Skills

Leadership

Communication

Stakeholder management

Education

B.Sc. in Engineering or Information Technology

Job description

Responsibilities

• Oversee the Managed Services portfolio in KSA, ensuring operational excellence, customer satisfaction, and sustainable growth.
• Work closely with regional leadership and global delivery centers to design and deliver high-value managed services that meet the needs of enterprise and government customers.
• Lead the Managed Services business unit across KSA, covering IT and OT domains.
• Define and execute the go-to-market strategy, aligned with the company's growth objectives.
• Manage P&L accountability, ensuring revenue and margin targets are achieved.
• Build and strengthen customer relationships with key accounts in government, energy, utilities, and enterprise sectors.
• Oversee service delivery excellence, SLA compliance, and continuous improvement initiatives.
• Develop and mentor a high-performing team, fostering a culture of innovation and collaboration.

Skills

• B.Sc. in Engineering, Information Technology, or an equivalent technical field.
• Develop a dynamic and visionary strategy for the managed services to lead and expand our business in Saudi Arabia across all business (IT & OT).
• Promote and foster a strong team culture and open and transparent communication.
• Assess skills, knowledge, and abilities of candidates to make effective hiring and merit/bonus decisions and identify developmental needs.
• Provide training and development opportunities and serve in a mentoring role for the team.
• Excellent leadership, communication, and stakeholder management skills.