Luxury Guest Relations Manager — VIP Service

InterContinental Hotels Group; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading international hotel chain in Riyadh seeks a Guest Relations Manager to oversee exceptional guest experiences.Responsibilities include assisting guests during check-in/check-out, managing VIP services, resolving complaints, and training Front Office staff. The ideal candidate will have a Bachelor's degree in hospitality or a related field, with 3–5 years of luxury hotel experience. Fluency in English is essential, and knowledge of PMS systems is preferred. This role promises to be rewarding in a vibrant work environment.

Qualifications

• 3–5 years of experience in Front Office or Guest Relations in a luxury hotel.
• Fluency in English; Arabic and other languages are a plus.

Responsibilities

• Welcome and assist guests upon arrival, ensuring smooth check-in and check-out.
• Manage VIP and long-stay guest experiences, including special requests.
• Handle guest complaints and resolve issues promptly.

Skills

Customer-centric mindset

Problem-solving skills

Conflict resolution skills

Attention to detail

Education

Bachelor’s degree in hospitality management or related field

Tools

PMS systems (Opera preferred)

Job description

A leading international hotel chain in Riyadh seeks a Guest Relations Manager to oversee exceptional guest experiences.Responsibilities include assisting guests during check-in/check-out, managing VIP services, resolving complaints, and training Front Office staff. The ideal candidate will have a Bachelor's degree in hospitality or a related field, with 3–5 years of luxury hotel experience. Fluency in English is essential, and knowledge of PMS systems is preferred. This role promises to be rewarding in a vibrant work environment.