Luxury Front Office Leader: Elevate Guest Experience

IHG; Saudi Arabia; On-site; SAR 80,000 - 120,000; Full time

Job summary

A luxury hotel group is seeking a Front Office Manager in Saudi Arabia to lead the guest services team and enhance the overall guest experience. The ideal candidate will have at least 3 years of leadership experience in a high-end hotel setting and a Bachelor's degree in Hospitality Management. Key responsibilities include managing VIP relations, ensuring service standards, and guiding the team through operational changes. Competitive salary and benefits are offered.

Benefits

Competitive salary and incentives

Global hotel discounts

Professional development opportunities

Qualifications

• 3+ years of experience in Front Office or Guest Services in a luxury hotel.
• Fluency in English and excellent communication skills.
• Proactive mindset with a focus on guest satisfaction.

Responsibilities

• Lead the front desk, concierge, and bell services teams.
• Engage personally with VIPs and resolve guest concerns.
• Conduct regular walkthroughs of front office and lobby.

Skills

Guest service management

Leadership

Communication

Problem-solving

Team engagement

Education

Bachelor’s degree in Hospitality Management

Job description

A luxury hotel group is seeking a Front Office Manager in Saudi Arabia to lead the guest services team and enhance the overall guest experience. The ideal candidate will have at least 3 years of leadership experience in a high-end hotel setting and a Bachelor's degree in Hospitality Management. Key responsibilities include managing VIP relations, ensuring service standards, and guiding the team through operational changes. Competitive salary and benefits are offered.