Live Ticketing Systems Operations Specialist (Horizon VGS)

Duncan & Ross; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading ticketing services provider in Saudi Arabia is looking for a Ticketing Systems Operations Specialist to manage operational support for their Horizon by VGS platform. This role requires proven hands-on experience with Horizon, a solid IT Service Management background, and the ability to handle issues under pressure during live events. The ideal candidate will demonstrate strong troubleshooting skills, work collaboratively with team members and vendors, and contribute to continuous improvement in operational processes. This position is crucial in ensuring system stability and service continuity.

Qualifications

• Proven experience with Horizon by VGS is mandatory.
• Strong background in IT Service Management (ITSM), focusing on Incident and Problem Management.
• Experience supporting live entertainment or ticketing platforms.

Responsibilities

• Manage Incident Management processes for timely resolution.
• Lead Problem Management activities and perform root cause analysis.
• Provide daily operational support for the Horizon VGS ticketing system.

Skills

Operational support

Technical troubleshooting

Analytical skills

Communication skills

Teamwork

Tools

Horizon by VGS

ITSM tools

Job description

A leading ticketing services provider in Saudi Arabia is looking for a Ticketing Systems Operations Specialist to manage operational support for their Horizon by VGS platform. This role requires proven hands-on experience with Horizon, a solid IT Service Management background, and the ability to handle issues under pressure during live events. The ideal candidate will demonstrate strong troubleshooting skills, work collaboratively with team members and vendors, and contribute to continuous improvement in operational processes. This position is crucial in ensuring system stability and service continuity.