Leisure Coordinator (Saudi National)

InterContinental Hotels Group; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading hotel chain in Riyadh is seeking a candidate to manage gym operations, oversee leisure activities, and enhance guest experiences. Responsibilities include handling gym memberships, maintaining equipment, coordinating events, and providing exceptional service to guests. The ideal candidate should possess strong communication skills and fluency in English. This role involves working in a dynamic environment that focuses on guest satisfaction and safety.

Qualifications

• Ability to handle guest concerns and transform them into positive outcomes.
• Fluency in English, both written and spoken.
• Technically savvy with proficiency in computers and hotel reservation systems.

Responsibilities

• Handle all gym membership sales, renewals, and cancellations.
• Oversee daily operations of the gaming room and golf simulator.
• Coordinate poolside activities for adults and children.
• Provide warm greetings and assist guests with leisure inquiries.
• Ensure all safety guidelines and brand standards are followed.

Skills

Strong communication skills

Problem-solving skills

Proficiency in computers

Job description

Gym & Membership Management

• Handle all gym membership sales, renewals, cancellations,
• Maintain accurate membership records and ensure timely clearance and payment processing.
• Promote gym packages, and seasonal membership deals.
• Assist guests with gym equipment usage and ensure all equipment is in safe working condition.
• Monitor gym cleanliness, safety, and hygiene standards throughout the day.

Gaming Room & Golf Simulator Operations

• Oversee daily operations of the gaming room and golf simulator.
• Provide guests with instructions on how to use gaming equipment, consoles, and golf simulator systems.
• Manage reservations, time slots, and usage schedules for the game room and simulator.
• Promote gaming packages, group sessions, and leisure events.
• Ensure all devices/equipment are functional; report any technical issues immediately.
• Maintain a fun, safe, and organized environment for all age groups.

Pool & Outdoor Leisure Activities

• Coordinate and support poolside activities for adults and children (games, competitions, aqua activities, etc.).
• Assist with towel service, activity setup, safety checks, and guest engagement around the pool.
• Promote leisure programs, seasonal events, and family activities available at the pool area.
• Ensure all poolside areas are clean, safe, and properly prepared throughout operating hours.

Guest Experience & Operations Support

• Provide warm greetings, answer inquiries, and assist guests with leisure-related information.
• Handle bookings, payments, charges, in the recreation system accurately.
• Promote all leisure facilities, activities, and packages to enhance guest experience and revenue.
• Provide tours of the gym, gaming room, pool area, and leisure activities when needed.
• Ensure all safety guidelines, operational SOPs, and brand standards are consistently followed.
• Communicate guest feedback and improvement opportunities to the Manager.
• Apply no-show and late-cancellation charges as appropriate.

Additional Duties

Perform any other tasks assigned by the Room Division Manager, adapting to evolving business needs to support departmental and hotel objectives.

What We Need from You:

• Strong communication and problem-solving skills, with the ability to handle guest concerns and transform them into positive outcomes.
• Fluency in English, both written and spoken.
• Technically savvy with proficiency in computers and hotel reservation systems.