Learning, Development & Quality Supervisor

Accor Hotels; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hospitality group in Jeddah is seeking a dynamic Learning, Development & Quality Supervisor. In this role, you will oversee learning initiatives, conduct quality audits, and implement training programs to meet organizational standards. Ideal candidates possess experience in training design, quality assurance, and coaching. This position offers a supportive environment for professional growth and career advancement.

Qualifications

• Experience in designing and implementing training programs.
• Strong understanding of quality assurance processes.
• Proficient in managing learning management systems.

Responsibilities

• Oversee and enhance organization's learning initiatives.
• Conduct quality audits and assessments.
• Coach and mentor team members for skill enhancement.

Skills

Training program design

Quality assurance

Coaching and mentoring

Data analysis

Learning management systems

Education

Bachelor's degree in human resources or related field

Job description

Company Description

Joinus at Accor, where life pulses with passion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Whileeachbrand hasitsownpersonality,whereyouwillbe able to truly find yourself, they all share acommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and to pursue careeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, as well as strong recognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseof meaning to create lasting, memorable and impactful experiences for our customers, for our colleaguesand for theplanet.

Hospitalityis a work of heart, Join us and become a Heartist®.

Job Description

We are seeking a dynamic and experienced Learning, Development & Quality Supervisor to join our team in Jeddah, Saudi Arabia. In this pivotal role, you will be responsible for overseeing and enhancing our organization's learning initiatives while ensuring the highest quality standards are maintained across all operations.

• Design, develop, and implement comprehensive training programs that align with organizational goals and employee development needs
• Conduct regular quality audits and assessments to identify areas for improvement and ensure compliance with industry standards
• Analyze training effectiveness and quality metrics to drive continuous improvement in both learning initiatives and operational processes
• Collaborate with department heads to identify skill gaps and create targeted development plans
• Manage the learning management system (LMS) and other training technologies to deliver engaging and effective learning experiences
• Develop and maintain quality assurance documentation, including standard operating procedures and best practices
• Coach and mentor team members to enhance their skills and performance
• Prepare and present regular reports on training outcomes and quality performance to senior management
• Stay current with industry trends and best practices in learning and development and quality management