Learning & Development Manager

Rotana Jabal Omar Makkah; Makkah Region; On-site; SAR 40,000 - 60,000; Full time

Job summary

A leading hospitality company in the Makkah Region seeks a passionate Learning and Development professional to assess training needs and deliver development programs. The ideal candidate will have three years of managerial experience, strong expertise in training techniques, and excellent communication skills. Join us to shape a service-oriented culture through impactful training and development efforts.

Qualifications

• Three years managerial experience in a professional training environment.
• Expertise in instructional methods and training techniques.
• Good working knowledge of computers.

Responsibilities

• Assess training needs and deliver development programs.
• Conduct ‘Colleague Development Needs’ analysis.
• Shape a service-oriented culture through guest feedback.

Skills

Instructional methods

Training techniques

Excellent communication

Presentation skills

Education

Three years managerial experience in professional training

Job description

We are currently seeking for passionate and dynamic guest focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our employees.

Responsibilities

• Assess current and future training and development needs for the hotel, deliver a variety of professional quality training and development programs and evaluate the effectiveness of training delivery by managers and supervisors
• Conduct an ‘Colleague Development Needs’ analysis and prepare an Annual Learning and Development Plan and budget accordingly
• Provide professional internal consulting and conduct off job training sessions as necessary that creates measurable performance solutions and long-term growth and development for all colleagues.
• Pro-actively shape a service-oriented culture within the operation by measuring and monitoring guest feedback and establishing effective means of communicating this to the management and other colleagues.
• Assist in the selection of Departmental Trainers, then train and develop them through ongoing workshops and monthly meetings

Skills

Education, Qualifications & Experiences

You should have three years managerial experience in a professional training environment with expertise in instructional methods and training techniques including needs analysis, learning theory, group and individual training techniques, as well as training evaluation. You must have a good working knowledge of computers along with excellent communication and presentation skills.

Knowledge & Competencies

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations