Learning Associate

Afaq - Warehouse Branch; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading logistics company in Riyadh is seeking a Learning Associate / Trainer to coordinate and execute training processes at the Fulfilment Center. The ideal candidate will have at least one year of experience with Microsoft Office, a high school diploma, and the ability to work flexible schedules, including weekends. The position involves supervising instructor training, improving learning effectiveness, and supporting operational needs. This role ensures a positive training environment and is crucial to workforce development.

Qualifications

• 1+ years of experience with Microsoft Office (Word, Excel, and Outlook).
• Ability to work flexible schedules including weekends and holidays.
• Capable of standing or walking during shifts lasting up to 12 hours.

Responsibilities

• Coordinate and execute training for all process paths in the Fulfilment Center.
• Act as a supervisor for Instructors and Peer Trainers.
• Deliver and coach Instructor training according to MENA standards.

Skills

Microsoft Office experience

Effective communication

Flexibility in schedule

Education

High school diploma or equivalent

Job description

The Learning Associate / Trainer is responsible for the coordination and execution of training for all process paths in the Fulfilment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfilment Center workforce.

Key job responsibilities

• Willing to work flexible schedules / shifts
• Act as a supervisor for Instructors and Peer Trainers with new hires
• Deliver Instructor training, observation and coaching to the MENA Standard
• Ensure training records are kept up to date through the console
• Ensure MENA training materials are kept and delivered against MENA standard and provide a positive learning experience
• Use and analyze data on a daily basis to improve NH learning experience
• Feedback to Instructors and Peer Trainers on their delivery and new hire (NH) groups performance
• Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
• Work with operations on a skill matrix to highlight gaps for critical role training
• Support operations with the delivery of critical role training
• Improve processes from gathering feedback and analyzing data
• Support the recruitment of Instructors and Peer Trainers
• Attend meetings when required and provide information required
• Work in partnership with the agency managers to improve new hire performance
• Support MENA level projects with feedback and improvements

BASIC QUALIFICATIONS

• 1+ years of Microsoft Office (Word, Excel, and Outlook) experience
• high school diploma or equivalent
• Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays
• Work 40 hours / week, and overtime as required

PREFERRED QUALIFICATIONS

• Can lift up to 49 pounds, stand / walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach

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