Learning Area Manager (Saudi Nationals Only), Learning & Development

Amazon Thunder; Saudi Arabia; On-site; SAR 180,000 - 240,000; Full time

Job summary

Afaq - Warehouse Branch is seeking a Learning Area Manager for its Fulfillment Center in a fast-paced consumer goods environment. You will lead a team of Learning Associates, deploy training programs, and ensure data-driven coaching to improve safety, quality, productivity, and customer experience metrics.

The role requires hands-on execution, the ability to influence without authority, and collaboration with Operations to deliver daily coaching and training content. English fluency is essential.

Qualifications

• Bachelor's degree required with experience delivering training
• Experience coaching and delivering messages related to performance
• Experience interpreting data analytics
• Proficiency in MS Office Suite
• Fluency in English is required

Responsibilities

• Actively manage a team of Learning Associates including deployment, development and productivity.
• Deliver and update training content and track compliance.
• Analyze data to drive improvements in training and operations.
• Ensure training programs align with safety, quality, productivity, and customer experience metrics.

Skills

Fluency in English

Training delivery

Data interpretation

Coaching

Leadership

Education

Bachelor's Degree

2+ years Amazon experience

Tools

MS Office Suite

Excel

Job description

Description

About Amazon:

At Amazon we believe that every day is still day one. A day to take a first step. A day to look forwards to new challenges. Today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. We're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people.

About The Role

Due to government regulations, this position is open only to Saudi nationals.

The Learning Area Manager is an active member of the Fulfillment Center Operations Learning team, driving and supporting network-wide initiatives. Successful candidates will have a creative, true hands-on approach to execute the day to day actions ensuring daily and weekly compliance is met and data-driven, analytical thinking skills. In addition, effective presentation and persuasion skills are a must. This role requires the ability to influence without authority.

Furthermore, the role will partner very closely with Operations and there will be a requirement to understand the warehouse process operation. Execution skills are a must in being able to deliver daily coaching to support the development of our warehouse associates. The role will be based in our Fulfillment Center, in a fast-paced consumer goods environment.

The Learning Area Manager Will

Actively manage a team of Learning Associates including their deployment, development and productivity. Ensure that the work of the team and individuals is continually aligned to meet internal customer's needs. Act as a proactive and productive liaison/partner with the corporate department consistently seeking to make a positive impact on key business safety, quality, productivity, and customer experience metrics.

Below is not a conclusive list of tasks and is not intended to cover a comprehensive listing of duties or responsibilities. Duties, responsibilities and activities may change, and sometime new ones may be assigned depending on role requirement and business needs.

Responsibilities

Employee Development:

• Foster the development and growth of Amazon employees (i.e., mentoring, teaching, etc.).
• Implement and execute training programs for associates, managers, trainers and others (i.e., participating in and conducting needs analysis, skills development classes, cross-training, etc.).
• Facilitate orientation and training classes; communicate policies and procedures to managers and new employees as needed.
• Ensure that the Learning Department creates/updates accurate and useful information for Training schools, PMVs, SJIs, and other training aids/visuals.
• Actively seek, clarify and understand information from Operations and Area Managers that leads to an understanding and ownership of Trans performance goals and required YOY improvements. Provide training assistance where necessary in order to achieve these goals. Fully understand workflow, daily production goals and reports used to drive the business.
• React quickly and efficiently to production imperatives, scheduling conflicts and network-wide roll outs.
• Ensure and drive best practices standardization across all departments and sites.
• Ensure network standard training programs are implemented and consistently utilized as required in the fulfillment center.

Execution & Analysis

• Ensure that training is tracked and recorded, including progress and skill sets.
• As needed, manage grant proposals including implementation, tracking and relationship management.
• Create, manage and update training content and associate compliance audits.
• Administer methods for gathering and tracking training metrics.
• Analyze and understand data to suggest improvements for training and operations.
• Track and communicate Learning Department goals, assignments and progress locally and at a network level.
• Take ongoing responsibility for ensuring that the First, Middle and Last Mile Transportation is operating safely and take immediate action to correct where necessary.
• Owner of PIT Training Program and maintains proper documentation related to PIT certification.

Basic Qualifications

• A completed Bachelor's Degree
• Experience delivering training/information to peers, hourly associates, and management.
• Experience working with hourly employees, as well as exempt personnel
• Experience coaching and delivering messages related to performance.
• Experience developing and implementing goals and strategies based on broader organization goals.
• Experience interpreting data analytics
• Proficiency in computer usage, email, MS Office Suite
• Fluency in additional languages and knowledge of the employment framework within the region are desirable.

Preferred Qualifications

• Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.
• Ability to prioritize, manage and complete projects with tight deadlines.
• Desire to thrive in a dynamic, growing environment.

Basic Qualifications

• 2+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Speak, write, and read fluently in English
• Experience in MS Office, with an emphasis on Excel

Preferred Qualifications

• 1+ years of performance metrics, process improvement or lean techniques experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company

- Afaq - Warehouse Branch

Job ID: A3182605