Learning and Development Coordinator

Hilton Worldwide, Inc.; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading hospitality company in Saudi Arabia is seeking a Learning and Development Coordinator to organize and evaluate training programs while supporting management with policies and procedures. Candidates should have previous experience in a similar role, good communication skills, and a commitment to high-level customer service. Knowledge of hospitality and employment law is advantageous. This role is essential for fostering an excellent staff experience.

Qualifications

• Previous experience in Training Coordinator or equivalent role.
• Flexibility to respond to a range of different work situations.

Responsibilities

• Support and advise Managers on proper policies and procedures.
• Organise, deliver, and evaluate training programs.
• Manage employee relations issues in a confidential manner.

Skills

Good communication and people skills

Committed to delivering customer service

Flexibility to respond to situations

Ability to work under pressure

Ability to work independently and in teams

Education

CIPD qualified or working towards qualification

Knowledge of hospitality

Good knowledge of employment law

Job description

Job Description - Learning and Development Coordinator (HOT0C0VY)

Job Number: HOT0C0VY

Work Locations

Doubletree by Hilton, Jabal Omar Um Alquraa & Ibrahim Alkhalil Streer Makkah 21955

A Learning and Development Coordinator is responsible for organising, delivering, and evaluating training programs to deliver an excellent staff experience while supporting management on proper policies and procedures.

What will I be doing?

• Support and advise Managers on proper policies and procedures
• Support the hotel with departmental training requirements
• Organise, deliver, and evaluate training programmes as required
• Manage succession planning with senior managers during the bi-annual appraisal process
• Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
• Ensure absence monitoring is in line with company guidelines
• Maintain online personnel system, payroll system, and monthly reporting
• Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out
• Ensure completion of training for hotel security, fire regulations and other health and safety legislation
• Assist in the organisation of Team Member social events
• Work with local organisations and schools to promote the hospitality industry
• Promote and endorse staff benefits
• Assist and resolve team member and management queries

What are we looking for?

• Previous experience in Training Coordinator or equivalent role
• Good communication and people skills
• Committed to delivering a high level of customer service, both internally and externally
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• CIPD qualified or working towards qualification, or equivalent
• Knowledge of hospitality
• Good knowledge of employment law and employee relations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!