Lead Receptionist/FC

Jones Lang LaSalle IP, Inc; Saudi Arabia; On-site; SAR 90,000 - 110,000; Full time

Job summary

A leading real estate services firm in Riyadh is seeking a dynamic professional to lead front desk operations as the primary contact for clients and visitors. Your role will involve mentoring the reception team, overseeing visitor management, and managing conference scheduling. The ideal candidate will have over 5 years of experience in customer service roles and proven supervisory skills. This position offers the opportunity to deliver world-class service in a dynamic environment.

Qualifications

• 5-7 years experience in reception, hospitality, or customer service roles.
• 2+ years in a supervisory capacity.
• Exceptional organizational and multitasking abilities.

Responsibilities

• Supervise and mentor reception team members.
• Oversee visitor management systems and security protocols.
• Manage large-scale meeting setups and catering coordination.

Skills

Leadership and team management abilities

Advanced communication skills

Problem-solving capabilities

Organizational abilities

Emotional intelligence

Tools

Scheduling software

Office management systems

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Role

We are seeking an experienced, dynamic professional to lead our front desk operations and serve as the senior point of contact for clients and visitors. This leadership role requires someone with proven supervisory experience who can mentor junior staff while delivering exceptional customer service.

Key Responsibilities

• Supervise and mentor reception team members
• Conduct training sessions on customer service standards and procedures
• Create work schedules and manage coverage requirements
• Evaluate team performance and provide coaching

Advanced Front Desk Operations

• Oversee visitor management systems and security protocols
• Handle escalated customer service issues and complaints
• Manage VIP and executive-level visitor experiences
• Coordinate with building management on operational improvements

Meeting & Event Coordination

• Oversee complex conference room scheduling and event planning
• Manage large-scale meeting setups and catering coordination
• Liaise with external vendors and service providers
• Ensure seamless execution of corporate events and functions

Administrative Leadership

• Develop and maintain standard operating procedures (SOPs)
• Manage reception budget and vendor relationships
• Generate reports on visitor metrics and service performance
• Coordinate with IT, facilities, and security teams on projects

Quality Assurance

• Monitor service delivery standards across all reception functions
• Implement process improvements and efficiency measures
• Conduct regular audits of reception areas and procedures
• Ensure compliance with company policies and security requirements

Requirements

Experience: Minimum 5-7 years progressive experience in reception, hospitality, or customer service roles with 2+ years in supervisory capacity

• Proven leadership and team management abilities
• Advanced communication and presentation skills
• Strong problem-solving and decision-making capabilities
• Proficiency in scheduling software and office management systems
• Budget management and vendor negotiation experience
• Exceptional organizational and multitasking abilities

Competencies:

• Strategic thinking and process improvement mindset
• Emotional intelligence and conflict resolution expertise
• Mentoring and staff development skills
• Executive-level relationship management
• Change management and adaptability

Lead our reception team in delivering world-class service while driving operational excellence and team development.

Location: On-site – Riyadh, SAU

JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.