Lead Applications Specialist - Solutions for Enterprise Imaging (SEI), Emerging Markets

GE HealthCare; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading global medical technology firm is seeking a Lead Applications Specialist based in Saudi Arabia. This role focuses on enhancing customer success through expert support in implementation and workflow analysis in healthcare technology. The ideal candidate should have a bachelor's degree and at least 5 years of experience in customer support and healthcare IT. Fluency in Arabic and English is essential, along with strong analytical skills and the ability to travel frequently. Join a collaborative culture that values innovation and growth.

Benefits

Total rewards with flexible benefits

Career opportunities in a collaborative environment

Qualifications

• Five or more years of experience in healthcare technology and customer support.
• Ability to use MS Office professionally, including Excel and Word.
• Fluency in both Arabic and English is mandatory.

Responsibilities

• Contribute to solution implementation with industry-specific knowledge.
• Provide expert support during pre-sales and implementation phases.
• Maintain strong customer relationships and serve as the interface between customer and company.

Skills

Healthcare technology experience

Customer support

Interpersonal skills

Leadership

Communication skills

Education

Bachelor's degree or equivalent

Tools

MS Office (Excel & Word)

DICOM

HL7

SQL

Job description

Job Description Summary

As Lead Applications Specialist, you will provide expertise in sustained customer success and growth in the post‑sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. You will impact departmental operations and be responsible for planning and execution. You will focus on execution of activities within an operating discipline covered by standard functional practices and procedures.

About GE HealthCare

GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience and around 50,000 employees globally. We enable clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services, supported by our Edison intelligence platform. We operate at the center of an ecosystem working toward precision health – digitizing healthcare, helping drive productivity and improving outcomes for patients, providers, health systems and researchers around the world.

Job Description

Essential Responsibilities:

• Contribute to the solution implementation with knowledge and experience of the specific industry domain (e.g. Radiology, Cardiology, VNA, Analytics).
• Provide expert support during the pre‑sales process, implementation phase, analyze workflows, configure software applications, plan and deliver customer training, provide support during go‑live and throughout the lifecycle of the solution. Deliver service offerings, such as process architecture and optimization, and maintain proper documentation (e.g. scope, design and workflows).
• Develop in‑depth knowledge of a technical discipline. Use prior experience and acquired technical expertise to execute policy/strategy.
• In‑depth understanding of key business drivers; use this understanding to accomplish own work. In‑depth understanding of how the work of the own team integrates with other teams and contributes to the area.
• Use some level of judgment and have the ability to propose different solutions outside of set parameters but with guidance. Use prior experience and on‑the‑job training to solve straightforward tasks. Have access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
• Consult more senior team members for issues outside of defined instructions/parameters.
• A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer‑facing roles, develop strong customer relationships and serve as the interface between customer and GE HealthCare. Explain technical information to others.

Required Qualifications

• Education of bachelor’s degree level or equivalent level of education.
• Minimum 5+ years of proven experience in healthcare technology, workflows, customer support & delivery within a healthcare IT organization and relevant systems.
• Must be professional in MS Office (specifically Excel & Word), basic DB understanding, writing SQL queries, DICOM, and HL7.
• Strong oral and written communication skills.
• Knowledge of the strategic and operational drivers of the business.
• Strong knowledge of the GE HealthCare SEI product.
• Strong knowledge and experience in Hospital IT and workflows.
• Strong analytical and strategic thinking skills.
• Strong leadership, organizational and interpersonal skills.
• Ability to perform in a high‑pressure environment (multi‑tasking, handling multiple projects & customer support simultaneously, flexible and being available whenever is needed).
• Demonstrated problem‑solving and creative skills.
• Must be flexible and able to travel frequently (60%+ of the time) and based on the project needs.
• Must be fluent in Arabic and English (reading, writing & dialogue).

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world‑changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare – Creating a world where healthcare has no limits

Additional Information

Relocation Assistance Provided: No