Last Mile Operations Senior Supervisor

HungerStation | هنقرستيشن; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading delivery service company in Jeddah is seeking an experienced Logistics Team Leader to oversee frontline operations. Responsibilities include leading teams, ensuring operational excellence, and addressing customer concerns. The ideal candidate has 4-6 years of logistics experience, strong leadership skills, and a degree in a relevant field. The role emphasizes continuous improvement and operational safety.

Qualifications

• 4 - 6 years of relevant experience.
• Strong knowledge of logistics and operational tools.
• Strong organizational and multitasking abilities.

Responsibilities

• Leading frontline teams and ensuring smooth site execution.
• Supervising Last Mile Team Leaders for performance and adherence to targets.
• Monitoring delivery performance and addressing rider issues.

Skills

Logistics knowledge

Organizational skills

Leadership

Attention to detail

Multitasking

Education

Bachelor’s degree in Supply Chain, Logistics, Business, or relevant field

Tools

Logistics and fleet management software

Job description

Key Responsibilities

• Leading frontline teams and ensuring smooth site execution in line with Hungerstation's delivery mission.
• Lead and supervise Last Mile Team Leaders, ensuring shift coverage, performance, and adherence to targets.
• Monitor rider attendance, scheduling, and shift readiness in coordination with Team Leaders.
• Conduct regular team meetings, coaching sessions, and performance check-ins.
• Ensure rider teams are trained on delivery standards, safety protocols, and customer service.
• Ensure compliance with operational procedures, safety guidelines, and delivery standards.
• Address incidents, rider issues, and customer complaints in coordination with support teams.
• Monitor real-time delivery performance via Control Tower updates and take corrective action.
• Support audits, inspections, and site-level recovery plans in case of disruptions.
• Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
• Participate in the identification and recruitment of key talents for the function.
• Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.
• Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
• Uphold a high-performance working environment and promote HS’s Values.

Qualifications & Experience

• 4 - 6 years of relevant experience.
• Strong knowledge of logistics and operational tools.
• Strong organizational and multitasking abilities.
• Leadership and team management.
• Attention to detail and operational excellence.
• Proficiency in logistics and fleet management software.
• Bachelor’s degree in SC, Logistics, Business, or a relevant field is required.