Jsour Quality Manager

Tamkeen Technologies; Saudi Arabia; On-site; SAR 120,000 - 140,000; Full time

Job summary

A leading technology company in Saudi Arabia seeks a Quality Assurance Manager to oversee the operational activities of the quality assurance department. The role involves ensuring consistent quality and performance across various services, including contact centers. Candidates should have a Bachelor's Degree, knowledge of quality tools, and experience with methodologies like Six Sigma. COPC certification is required and essential for maintaining effective service delivery.

Qualifications

• In-depth knowledge of automated testing and quality tools.
• Experience with business improvement methodologies like Kaizen, Lean, Quality Management System or Six Sigma.
• COPC HPMT certified required.

Responsibilities

• Oversees delivery of quality-related services and keeps operations informed.
• Responsible for verifying effective performance and deliverables.
• Analyze quality processes, implement improvements, and maintain SOPs.

Skills

Automated testing knowledge

Quality control and assurance

Business improvement methodologies

Lean methodologies

Six Sigma

Education

Bachelor's Degree

Tools

Quality tools

Job description

We're looking for a talent to assure consistent quality of services by managing the operational activities of the quality assurance department and manage the overall quality performance of all lines of business such as contact center and process outsourcing services.

Responsibilities

• Oversees all aspects of the delivery of quality-related services keeping operations informed and engaged regarding gaps and sharing best practices.
• Responsible for verifying that work is consistently and effectively performed, and deliverables are according to established core procedures, processes, measurements and methodologies.
• Monitor all operations that affect quality, analyze quality processes, implement improvements, and maintain Standard Operating Procedures (SOPs).
• Monitoring of quality activities end-to-end with applying COPC requirements related to quality department.
• Proactively maintain and revise SOPs within the contact center and process outsourcing operations, and ensure employee compliance with documented processes.
• Utilizes systems and procedures to improve the operating quality and efficiency of the quality department.
• Develop effective relationships with business leaders and peers gaining a deep understanding of business and culture to connect quality management to the business strategy.

Qualifications

1. Bachelor's Degree
2. In-depth knowledge of automated testing and quality tools, quality control, and quality assurance approaches.
3. Experience with business improvement methodologies like Kaizen, Lean, Quality Management System or Six Sigma.
4. Six Sigma, Quality Analyst (CQA) Certification is a plus.
5. COPC HPMT certified required.