Jsour Quality Manager

Tamkeen Technologies; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading technology firm in Riyadh is seeking a Quality Assurance Manager to oversee the operational activities of the quality assurance department. This role involves monitoring quality performance across various services, ensuring compliance with established procedures, and implementing improvements. The ideal candidate should have a Bachelor's Degree and in-depth knowledge of quality management and automated testing tools. Certifications like Six Sigma and COPC HPMT are highly desirable.

Qualifications

• In-depth knowledge of automated testing and quality tools.
• Experience with business improvement methodologies like Lean and Six Sigma.
• COPC HPMT certified required.

Responsibilities

• Oversee delivery of quality-related services and share best practices.
• Ensure work is performed according to established procedures.
• Monitor operations affecting quality and implement improvements.

Skills

Automated testing

Quality control

Business improvement methodologies

Quality Management System

Lean methodologies

Kaizen

Six Sigma

Education

Bachelor's Degree

Tools

Quality assurance tools

Job description

We're looking for a talent to assure consistent quality of services by managing the operational activities of the quality assurance department and manage the overall quality performance of all lines of business such as contact center and process outsourcing services.

Roles & Responsibilities

• Oversees all aspects of the delivery of quality-related services keeping operations informed and engaged regarding gaps and sharing best practices.
• Responsible for verifying that work is consistently and effectively performed, and deliverables are according to established core procedures, processes, measurements and methodologies.
• Monitor all operations that affect quality, analyze quality processes, implement improvements, and maintain Standard Operating Procedures (SOPs).
• Monitoring of quality activities end-to-end with applying COPC requirements related to quality department.
• Proactively maintain and revise SOPs within the contact center and process outsourcing operations, and ensure employee compliance with documented processes.
• Utilizes systems and procedures to improve the operating quality and efficiency of the quality department.
• Develop effective relationships with business leaders and peers gaining a deep understanding of business and culture to connect quality management to the business strategy.

Qualifications

• Bachelor's Degree
• In-depth knowledge of automated testing and quality tools, quality control, and quality assurance approaches.
• Experience with business improvement methodologies like Kaizen, Lean, Quality Management System or Six Sigma.
• Six Sigma, Quality Analyst (CQA) Certification is a plus.
• COPC HPMT certified required.