ITSM Expert - Arabic Speakers

Datamatics Technologies; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading technology firm in Saudi Arabia is seeking a skilled ITSM Expert to support its I&CS department on a 6-month contract. The ideal candidate will have over 5 years of ITSM platform administration experience, particularly with tools like ServiceNow. Candidates must be fluent in Arabic. This role offers immediate availability for candidates who can work onsite in Riyadh.

Qualifications

• 5+ years of hands-on experience in ITSM platform administration.
• Strong understanding of ITIL frameworks and service management workflows.
• Excellent communication skills in Arabic and good proficiency in English.

Responsibilities

• Administer and maintain the ITSM portal.
• Support I&CS department initiatives.
• Implement ITSM best practices across all areas.
• Monitor system usage and provide insights.

Skills

ITSM platform administration

ITIL frameworks

Security and compliance collaboration

Dashboard creation

Troubleshooting

Communication skills in Arabic

Education

Bachelor’s Degree in IT, Computer Science, or related field

ITIL Foundation Certification

Tools

ServiceNow

BMC Remedy

Ivanti

Job description

Job Description – ITSM Expert

Location: Riyadh, Saudi Arabia (Onsite)
Job Type: 6-Month Contract
Nationality: Saudi Nationals preferred
Language Requirement: Arabic speaker (mandatory)

Role Overview

We are seeking an experienced ITSM Expert to support the I&CS (Information & Cyber Security) department initiatives and provide end-to-end system administration for the ITSM portal. The ideal candidate will ensure smooth operations, configuration, enhancements, and continuous improvement of ITSM processes and tools. This is a short-term engagement (6 months) with immediate availability preferred.

Key Responsibilities

• Administer, configure, and maintain the ITSM portal, ensuring high availability and performance.

• Support I&CS department initiatives aligned with service management goals and security processes.

• Implement ITSM best practices across Incident, Problem, Change, Service Request, CMDB, and Knowledge Management.

• Perform system updates, integrations, workflows, and automation enhancements.

• Monitor system usage, generate reports, and provide insights for continuous improvement.

• Troubleshoot technical issues and coordinate with internal teams and vendors for resolution.

• Ensure compliance with ITIL processes and organizational security policies.

• Provide user support, training, and guidance on ITSM modules and features.

• Prepare documentation related to configurations, processes, and system changes.

Required Skills & Experience

• 5+ years of hands-on experience in ITSM platform administration (ServiceNow, BMC Remedy, Ivanti, or equivalent).

• Strong understanding of ITIL frameworks and service management workflows.

• Experience working with security and compliance teams, preferably in an I&CS environment.

• Ability to create dashboards, reports, workflows, and automation scripts.

• Solid troubleshooting and analytical skills.

• Excellent communication skills in Arabic (mandatory) and good proficiency in English.

• Ability to work onsite in Riyadh.

Qualifications

• Bachelor’s Degree in IT, Computer Science, Information Systems, or related field.

• ITIL Foundation Certification is highly preferred.

• Relevant ITSM tool certifications are a plus.

• Saudi Nationals will be given preference.

Contract Details

• Duration: 6 Months

• Location: Riyadh (Onsite)

• Availability: Immediate joiners highly preferred