IT Technician

confidential; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading technology firm in Riyadh, Saudi Arabia, seeks an IT Technician to maintain and troubleshoot hardware and software systems. The successful candidate will provide exceptional support to internal teams, implement new technologies, and contribute to ongoing IT initiatives. Candidates should showcase strong analytical skills, relevant certifications, and a proactive attitude towards problem solving in a customer service-oriented environment.

Qualifications

• Experience in a customer service-oriented environment, demonstrating patience and professionalism.
• Knowledge of cybersecurity best practices and data protection regulations.

Responsibilities

• Diagnose and resolve hardware and software issues for users in a timely manner.
• Install, configure, and upgrade computer systems and applications.
• Maintain and monitor network infrastructure.
• Provide technical support and training to staff.
• Ensure data backup and recovery procedures are in place.

Skills

Technical Troubleshooting

Networking Knowledge

System Administration

Customer Service

Documentation Skills

Education

Relevant certifications such as CompTIA A+, Network+, or equivalent

Job description

Overview

We are seeking a skilled IT Technician to join our dynamic team in Riyadh, Saudi Arabia. The ideal candidate will possess a strong technical background and a passion for technology, providing exceptional support to our internal teams and clients. As an IT Technician, you will be responsible for maintaining and troubleshooting hardware and software systems, ensuring optimal performance and security. This role requires a proactive approach to problem-solving and the ability to work independently as well as part of a team. You will be instrumental in implementing new technologies and supporting our ongoing IT initiatives, contributing to the overall efficiency and effectiveness of our operations.

Responsibilities

1. Diagnose and resolve hardware and software issues for users in a timely manner.
2. Install, configure, and upgrade computer systems and applications to ensure optimal performance.
3. Maintain and monitor network infrastructure, including routers, switches, and firewalls.
4. Provide technical support and training to staff on various IT-related issues and software applications.
5. Ensure data backup and recovery procedures are in place and regularly tested.
6. Document and maintain records of all support requests and resolutions to improve service delivery.
7. Assist in the implementation of IT projects and initiatives to enhance technology use within the organization.
8. Monitor system performance and security, implementing necessary updates and patches.
9. Collaborate with vendors and service providers to resolve equipment and service issues.
10. Stay updated with the latest technology trends and developments to recommend improvements.

Preferred Candidate

1. Strong analytical and problem-solving skills, with a keen attention to detail.
2. Excellent communication skills, both verbal and written, to interact effectively with team members and clients.
3. Ability to work under pressure and manage multiple tasks simultaneously.
4. Proactive and self-motivated, with a strong desire to learn and grow in the IT field.
5. Experience in a customer service-oriented environment, demonstrating patience and professionalism.
6. Strong organizational skills to manage time and prioritize tasks effectively.
7. Ability to work collaboratively in a team environment while also being comfortable working independently.
8. Willingness to adapt to changing technology and a commitment to ongoing professional development.
9. Knowledge of cybersecurity best practices and data protection regulations.
10. Relevant certifications such as CompTIA A+, Network+, or equivalent are preferred.

Skills

• Technical Troubleshooting: The ability to diagnose and resolve technical problems efficiently, ensuring minimal downtime for users and systems.
• Networking Knowledge: Understanding of network protocols and infrastructure, including experience with routers, switches, and firewalls to maintain secure and effective communication.
• System Administration: Proficiency in managing operating systems, including installation, configuration, and upgrades, to ensure optimal performance and security.
• Customer Service: Strong interpersonal skills to provide excellent support and training to users, fostering a positive experience in resolving IT issues.
• Documentation Skills: Ability to create and maintain clear documentation of IT processes and support requests to enhance knowledge sharing within the organization.