IT Technician

BMC; Abha; On-site; SAR 60,000 - 80,000; Full time

Job summary

A technology firm in Saudi Arabia is seeking an IT Support Engineer to provide first-line and second-line technical support. Responsibilities include resolving hardware, software, and A/V issues, ensuring reliable IT operations, and delivering excellent customer service. The ideal candidate should have a diploma in IT and at least 2 years of experience in IT support, with strong problem-solving and communication skills.

Qualifications

• 2 years of experience in IT support including exposure to A/V systems.
• Strong knowledge of standard office applications.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Respond to IT support requests via ticketing system.
• Diagnose and resolve issues related to hardware and software.
• Set up, configure and maintain desktops and laptops.

Skills

IT Experience

Network Administration

Active Directory

Computer Networking

Windows

Troubleshooting

Education

Diploma or bachelor's degree in computer science or IT

Tools

Windows OS

Microsoft 365

Meeting room hardware

Job description

The IT Support Engineer is responsible for providing first-line and second-line technical support to end-users across the organization. This includes resolving hardware software network and Audio / Visual (A / V) issues. The role ensures reliable IT operations and delivers excellent customer service to support productivity and business continuity.

Key Responsibilities

• Respond to IT support requests via ticketing system phone or in-person in a timely and professional manner.
• Diagnose and resolve issues related to hardware software printers network connectivity and end-user devices.
• Set up configure and maintain desktops laptops mobile devices and peripheral equipment.
• Install configure and troubleshoot operating systems and standard applications (Windows Microsoft 365 etc.).
• Provide basic support for Active Directory email and user account management.
• Support remote access (VPN remote desktop) and mobile device management.
• Maintain IT documentation inventory records and asset tracking.
• Escalate unresolved issues to higher-tier support teams when necessary.

Audio & Visual (A / V) Support

• Set up operate and troubleshoot A / V equipment for meetings conferences training sessions and events (projectors video conferencing systems wireless presentation tools etc.).
• Provide technical support for platforms like Microsoft Teams Zoom and Smartboard screens.
• Ensure proper functionality of meeting room equipment including displays microphones speakers and control panels.
• Support the maintenance and upgrade of A / V infrastructure across classrooms meeting rooms and common areas.
• Coordinate with vendors and third-party providers for complex A / V setups or issues.
• Document A / V equipment configurations and procedures.

Requirements

• Diploma or bachelor s degree in computer science Information Technology or a related field (or equivalent experience).
• 2 years of experience in IT support including exposure to A / V systems.
• Strong knowledge of Windows OS Microsoft 365 and standard office applications.
• Experience with basic networking concepts (TCP / IP DNS DHCP).
• Familiarity with video conferencing tools and meeting room hardware .
• Excellent troubleshooting and problem-solving skills.
• Strong communication and customer service abilities.
• IT certifications (CompTIA A Microsoft MCP etc.)

Key Skills

IT Experience,Network Administration,Active Directory,LAN,Computer Networking,Computer Skills,Windows,Remote Access Software,Help Desk,IT Support,Operating Systems,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1