IT Technical Support Engineer

ABT Group; Al Khobar; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading IT services provider in Saudi Arabia is looking for a skilled IT Technical Support Engineer. The successful candidate will have experience in networking, firewalls, and systems administration, particularly in Microsoft 365 and Azure environments. Responsibilities include troubleshooting hardware, managing network security, and maintaining system documentation. This role requires a Bachelor's degree in IT and 2–4 years of relevant experience. Excellent communication skills and a team-oriented approach are essential.

Qualifications

• 2–4 years of experience in IT technical support or network/system administration.
• Hands-on experience with Fortinet and/or Sophos firewalls.
• Familiar with virtualization (VMware or Hyper-V).
• Strong understanding of Microsoft 365 and Azure environments.

Responsibilities

• Provide hands-on support for desktops, laptops, printers, and peripherals.
• Diagnose and resolve issues in hardware, OS, and applications.
• Configure and maintain routers, switches, and wireless access points.

Skills

Networking

Firewall management

Troubleshooting

Microsoft 365

Azure

Customer service

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Tools

Fortinet

Sophos

Active Directory

Windows Server

VMware or Hyper-V

Job description

We are seeking a skilled and motivated IT Technical Support Engineer to join our growing IT team. The ideal candidate will have a strong background in networking, firewalls, and systems administration, with hands‑on experience in Microsoft 365, Azure, Fortinet, and Sophos environments.

Please click on the link provided to take the assessment and showcase your abilities. We look forward to reviewing your results. [Not filling out the assessment automatically disqualifies your job application]

https://forms.office.com/r/2DaSS1UCJ9?origin=lprLink

Detailed Responsibilities

1. Technical Support

• Provide hands‑on support for desktops, laptops, printers, and peripherals.
• Diagnose and resolve issues in hardware, operating systems, and applications.
• Handle incidents and service requests efficiently through the IT helpdesk system.

2. Network & Security Management

• Configure and maintain routers, switches, and wireless access points.
• Manage Fortinet and Sophos firewalls, VPNs, and network security rules.
• Monitor and optimize network performance, ensuring connectivity and security.
• Manage Azure environments including virtual machines, identity services, and cloud networking.
• Maintain Active Directory, Group Policies, and access management.
• Perform regular system updates, patches, and backups.

4. Documentation & Process

• Maintain documentation of system configurations, firewall rules, and network diagrams.
• Keep updated asset inventory and user access records.
• Contribute to IT procedures, standards, and best practices.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 2–4 years of experience in IT technical support or network/system administration.
• Hands‑on experience with:
• Firewalls: Fortinet and/or Sophos
• Networking: LAN/WAN, VLANs, VPN, and routing protocols
• Familiar with virtualization (VMware or Hyper‑V).
• Certifications such as CCNA, CompTIA Network+, Fortinet NSE, or Microsoft Certified (AZ-104, MS-900) are a plus.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication skills and customer service mindset.
• Strong understanding of Microsoft 365 and Azure environments.
• Expertise in Fortinet and Sophos firewall administration.
• Proficient in networking (LAN/WAN, TCP/IP, VPN, VLANs).
• Knowledge of Windows Server and Active Directory.
• Excellent troubleshooting, multitasking, and documentation skills.
• Team‑oriented, proactive, and detail‑driven approach.