IT Support Specialist (Saudi nationals)

Flint Consulting Ltd; Riyadh; On-site; SAR 60,000 - 80,000; Full time

Job summary

A technology consulting firm in Riyadh is seeking an IT Support Specialist to provide first-level support for hardware, software, and network issues. The ideal candidate will have proven IT support experience, excellent communication skills, and a commitment to customer service. Responsibilities include troubleshooting technical issues, managing IT inventory, and training users on IT best practices. Relevant certifications are an advantage.

Qualifications

• Proven experience in IT support or a related field.
• Excellent communication skills, verbal and written.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a team environment.
• Detail-oriented and organized.
• Customer-focused mindset.
• Adaptability and willingness to learn new technologies.
• Knowledge of ITIL or IT service management frameworks is a plus.
• Ability to work under pressure.
• Relevant certifications are preferred.

Responsibilities

• Provide first-level support for hardware, software, and network issues.
• Diagnose and troubleshoot technical issues with clients.
• Install, configure, and maintain IT systems and peripherals.
• Assist in the management of IT inventory.
• Conduct regular system checks and updates.
• Develop and maintain documentation for IT processes.
• Provide training and support to users.
• Collaborate with the IT team on new technologies.
• Respond to and manage helpdesk tickets.
• Participate in IT projects and initiatives.

Skills

Technical Troubleshooting

Networking Knowledge

Customer Service Orientation

Documentation Skills

Time Management

Education

Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional)

Job description

Responsibilities

1. Provide first-level support for hardware, software, and network issues, ensuring timely resolution to minimize downtime.
2. Diagnose and troubleshoot technical issues, working closely with clients to understand their needs and provide effective solutions.
3. Install, configure, and maintain computer systems, printers, and other peripherals to ensure optimal performance.
4. Assist in the management of IT inventory, including tracking and maintaining hardware and software licenses.
5. Conduct regular system checks and updates to ensure security and functionality of IT systems.
6. Develop and maintain documentation related to IT processes, procedures, and user guides for training purposes.
7. Provide training and support to users on software applications and IT best practices to enhance their productivity.
8. Collaborate with the IT team to implement new technologies and improve existing systems.
9. Respond to and manage helpdesk tickets, ensuring all issues are logged and resolved in a timely manner.
10. Participate in IT projects and initiatives, contributing to the overall improvement of IT services and support.

Preferred Candidate

1. Proven experience in IT support or a related field, demonstrating a strong understanding of IT systems and troubleshooting techniques.
2. Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
3. Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
4. Ability to work effectively in a team environment, collaborating with colleagues to achieve common goals.
5. Detail-oriented and organized, with the ability to manage multiple tasks and prioritize effectively.
6. Customer-focused mindset, with a commitment to providing high-quality support and service to clients.
7. Adaptability and willingness to learn new technologies and tools to enhance IT support capabilities.
8. Knowledge of ITIL or other IT service management frameworks is a plus.
9. Ability to work under pressure and maintain a positive attitude in challenging situations.
10. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are preferred.

Skills

• Technical Troubleshooting: Proficient in diagnosing and resolving hardware and software issues, ensuring minimal disruption to users and systems.
• Networking Knowledge: Understanding of network configurations, protocols, and troubleshooting methods, enabling effective resolution of connectivity issues.
• Customer Service Orientation: Strong commitment to providing excellent support, ensuring that user needs are met promptly and effectively.
• Documentation Skills: Ability to create and maintain clear documentation for IT processes, enhancing knowledge sharing and training.
• Time Management: Effective in prioritizing tasks and managing time efficiently to meet deadlines and service level agreements.