IT Support Specialist - Information’s Technology - Jumeirah Jabal Omar Hotel

DUBAI HOLDING; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A luxury hospitality brand in Saudi Arabia is seeking an IT Support Specialist to provide first-level IT support to colleagues and guests. The ideal candidate will have strong interpersonal skills and experience in luxury hospitality. The role offers an attractive salary and benefits, including healthcare and generous F&B benefits.

Benefits

Generous F&B benefits

Reduced hotel rates

Excellent leave and healthcare package

Qualifications

• Experience in luxury hospitality preferred.
• Previous experience in a similar role highly regarded.

Responsibilities

• Provides first level IT support to colleagues and guests.
• Responds to guest queries in a friendly manner.
• Monitors performance of Networks, Servers, Workstations.

Skills

Strong interpersonal skills

Ability to work without direction

Job description

About Jumeirah & the Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

About the Job

An opportunity has arisen for IT Support Specialist for Information’s Technology Department to join Jumeirah Group.

The main duties and responsibilities of this role:

• Provides first level IT supports to colleagues and guests within agreed SLAs.
• Responds to guest queries in a friendly and efficient manner
• Works within the ITIL process framework ensuring all activities are accurately logged
• Monitors the performance of Networks, Servers, Workstations and peripherals and informs the Functional IT Manager of any abnormalities.
• Shares knowledge with colleagues within the department
• Completes projects as allocated by the IT Manager / Director of IT

About You

The ideal candidate for this position will have the following experience and qualifications:

Essential

• Completes projects as allocated by the IT Manager / Director of IT
• Strong interpersonal skills
• Ability to work without direction Initiative

Desired:

• Preferred to be experienced in luxury hospitality.
• Previous experience in a similar role highly regarded

About the Benefits

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.