IT Support Specialist

Vega International; Riyadh Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading healthcare group in Saudi Arabia is seeking a dedicated IT Specialist to manage and maintain its IT infrastructure and ensure smooth daily operations. The ideal candidate will support clinical and administrative teams while ensuring compliance with quality standards. Responsibilities include providing technical support, managing user accounts, and maintaining clinical systems. A Bachelor's degree in IT and 2–3 years of relevant experience are required, with strong knowledge of networking and troubleshooting skills. This on-site role requires readiness for after-hours emergencies.

Qualifications

• 2–3 years of IT support experience, preferably in healthcare.
• Strong knowledge of networking, operating systems, and server management.
• Excellent troubleshooting and problem-solving abilities.

Responsibilities

• Provide daily technical support for staff regarding computers and network issues.
• Install, configure, and maintain IT hardware and systems.
• Manage user accounts, passwords, and system access permissions.
• Monitor network performance and resolve connectivity issues.
• Perform regular data backups and ensure protection against cyber threats.
• Maintain servers and firewall systems.
• Oversee clinical systems such as EMR and HR systems.
• Train staff on IT systems and best practices.

Skills

Strong communication skills

Attention to detail

Time management

Customer service orientation

Technical documentation skills

Education

Bachelor’s degree in IT, Computer Science, or a related field

Job description

Hiring: IT Specialist – Healthcare Sector (On-Site Role) We are looking for a dedicated IT Specialist to manage and maintain our clinic’s IT infrastructure and ensure smooth daily operations. This role is essential for supporting our clinical, administrative, and operational teams while maintaining compliance with quality and CBAHI standards.

Key Responsibilities

• Provide daily technical support for staff regarding computers, software, printers, and network issues.
• Install, configure, and maintain IT hardware, systems, and network devices.
• Manage user accounts, passwords, and system access permissions.
• Monitor network performance and resolve internal/external connectivity issues.
• Perform regular data backups and ensure protection against viruses and cyber threats.
• Maintain servers, firewall systems, and ensure server-room readiness.
• Manage clinical systems such as EMR, HR systems, attendance devices, and CCTV.
• Monitor security systems and cloud storage.
• Document technical incidents and prepare routine IT reports.
• Coordinate with vendors for maintenance, repairs, upgrades, and system development.
• Support accreditation inspections and audits.
• Train staff on IT systems and best practices.
• Oversee AMC contracts, maintenance schedules, and updates.
• Ensure all IT operations comply with internal policies and information security standards.

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• 2–3 years of IT support experience (healthcare experience preferred).
• Strong knowledge of networking, operating systems, and server management.
• Excellent troubleshooting and problem-solving abilities.
• Ability to multitask and work effectively under pressure.

Skills Required

• Strong communication skills
• Attention to detail
• Time management
• Customer service orientation
• Technical documentation skills

Working Conditions

• On-site presence required
• Availability after working hours for emergencies