IT Support Specialist

Ampstek; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A technology solutions company is seeking a dedicated onsite Support Engineer in Dammam. The role involves providing technical assistance, troubleshooting IT/AV systems, and ensuring high service quality for users. Candidates should be adept at resolving hardware and software issues while managing incident tickets. This position offers a full-time contract with opportunities for professional growth.

Responsibilities

• Provide dedicated onsite technical support to users during business hours.
• Troubleshoot and resolve hardware, software, network, and peripheral issues.
• Install, configure, and maintain IT/AV equipment.

Job description

Role Overview

We are looking for a dedicated onsite Support Engineer to provide full-time technical assistance and operational support at our Dammam location. The engineer will be responsible for daily support activities, ensuring smooth functioning of IT/AV systems, resolving technical issues, and maintaining high service quality for end users.

Key Responsibilities

• Provide dedicated onsite technical support to users during business hours.
• Troubleshoot and resolve hardware, software, network, and peripheral issues.
• Install, configure, and maintain IT/AV equipment (laptops, desktops, audio-video systems, printers, conferencing tools, etc.).
• Coordinate with internal teams and vendors for escalations and issue resolutions.
• Perform routine system checks, maintenance, and health monitoring.
• Manage incident tickets and ensure timely closure with proper documentation.
• Support meeting rooms, video conferencing systems, and AV setups (if applicable).
• Maintain IT inventory, asset tracking, and update logs.
• Ensure adherence to service-level agreements (SLAs) and organizational policies.