IT Support Officer

Jeddah Cables Company; Jeddah; On-site; SAR 40,000 - 60,000; Full time

Job summary

A technology company in Jeddah is seeking an IT Support Officer to provide technical support and ensure smooth IT operations. Responsibilities include troubleshooting hardware/software issues, managing network connectivity, and supporting users. Candidates should have a Bachelor’s degree in IT or a related field, with 1–3 years of experience in IT support. Strong knowledge of Windows OS, MS Office 365, and networking basics is essential. Good communication skills in English and Arabic are required.

Qualifications

• Bachelor's degree in IT or related field.
• 1–3 years' experience in IT support.
• Knowledge of Windows OS and MS Office 365.

Responsibilities

• Provide first- and second-level support for laptops and desktops.
• Install and update operating systems and applications.
• Maintain IT infrastructure including network and email.

Skills

Windows OS

MS Office 365

networking basics

hardware troubleshooting

communication skills

problem-solving skills

Education

Bachelor’s degree in IT, computer science, or a related field

Job description

IT Support Officer

We are seeking a skilled IT Support Officer to provide technical support and ensure the smooth operation of our IT infrastructure. The role includes troubleshooting hardware and software issues, managing network connectivity, supporting users, and maintaining IT equipment and security standards.

Key Responsibilities

• Provide first- and second-level support for laptops, desktops, printers, and network issues.
• Install, configure, and update operating systems and applications.
• Maintain IT infrastructure, including network, Wi-Fi, email, VPN, and system access.
• Support new joiners with device setup and account creation.
• Ensure compliance with IT security policies and conduct routine system checks.
• Maintain IT asset inventory and documentation.

Requirements

• Bachelor’s degree in IT, computer science, or a related field.
• 1–3 years’ experience in IT support or infrastructure support.
• knowledge of Windows OS, MS Office 365, networking basics, and hardware troubleshooting.
• Good communication and problem-solving skills.
• Good communication in English and Arabic