IT support Manager (open for Saudi nationals only), OTS

Amazon; Riyadh; On-site; SAR 120,000 - 160,000; Full time

Job summary

A leading global retail company in Riyadh is seeking an IT Support Manager to ensure high standards in IT maintenance and troubleshooting. You will manage team projects, develop skills of Fulfillment Center staff, and inspire continuous improvement in processes. The ideal candidate has strong IT troubleshooting skills and experience in project management, along with certifications in core technologies. This role offers a dynamic work environment focused on operational excellence.

Qualifications

• Understanding of core internet technologies like DHCP, DNS, TCP/IP.
• Experience in help desk or technical support roles.
• Certifications in ITIL and Prince2 are advantageous.

Responsibilities

• Lead coordination of trouble tickets to meet SLAs.
• Manage IT budget and support staff skill development.
• Drive continuous improvement in IT team processes.

Skills

IT troubleshooting

Project management

Customer satisfaction

Team coordination

Education

Master's degree in relevant discipline

Tools

Cisco

Unix/Linux

Microsoft Windows

Job description

IT support Manager (open for Saudi nationals only), OTS

Job ID: 2913098 | Afaq - Warehouse Branch

We are Amazon; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of what is possible further and further. We’re also working to become Earth’s most customer‑centric company.

Responsibilities

• Ensure that IT maintenance work and troubleshooting is carried out to a high standard following Amazon policies and guidelines, specifically IT and Health & Safety.
• Lead coordination of trouble tickets and change management to strict Service Level Agreements (SLAs).
• Coordinate and oversee the Team’s projects and support technical task execution, ensuring effective reporting and internal customer satisfaction.
• Develop and manage the IT budget through its lifecycle, encouraging, supporting and facilitating IT skill development of Fulfillment Center staff.
• Lead people, hours and shifts, including staff and team scheduling.
• Inspire continuous improvement of all IT team processes and initiatives, driving operational excellence in the Fulfillment department.

Preferred Qualifications

• Master’s degree in a relevant discipline is a nice‑to‑have.
• Understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP and network file systems.
• Cisco experience and certifications.
• Certifications in Unix/Linux System support and/or Microsoft Windows system support.
• Telecom knowledge, including VOIP / SIP and mobile technologies.
• Previous help desk / technical support experience and/or Service Delivery and Service Level Management experience.
• ITIL and Prince2 certifications would be advantageous.
• Willingness and ability to develop skills needed to support specific Fulfillment Center Automated Systems.
• Experience in procurement, inventory and asset management of IT equipment and overall IT lifecycle.
• Experience in project management.

We’re looking forward to receiving your application, preferably in English.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit Amazon hiring accommodations.