IT support Manager (open for Saudi nationals only), OTS

Afaq - Warehouse Branch; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading fulfillment company in Riyadh is seeking an experienced IT Manager to join its team. This role involves overseeing IT operations, managing budgets, and leading a team to maintain seamless functionality in a fast-paced environment. Candidates should have a strong background in core internet technologies, project management, and IT support. This opportunity offers a chance to influence operational excellence in a dynamic setting.

Qualifications

• Master’s degree in a relevant discipline is nice-to-have.
• Understanding of core internet technologies is essential.
• Certifications in Unix/Linux and/or Microsoft Windows system support preferred.

Responsibilities

• Oversee team projects for IT task execution.
• Manage IT budget and support staff skill development.
• Lead staff scheduling and team performance.

Skills

Core internet technologies (DHCP, DNS, TCP/IP)

CISCO experience and certifications

Unix/Linux System support

Microsoft Windows system support

Telecom knowledge (VOIP/SIP)

Technical support experience

Project management

Inventory and asset management

ITIL and Prince2 certifications

Education

Master’s degree

Bachelor’s degree

Job description

IT Manager

We are Amazon; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re also working to become Earth’s most customer‑centric company.

We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team, which keeps our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we handle and coordinate our huge, fast‑moving inventory of products. You and your team will keep our Fulfillment Center running smoothly, by resolving complex hardware, software, server and infrastructure issues.

Your responsibilities

• Coordinating and overseeing your team’s projects as they support technical task execution; ensuring everyone in your team takes real IT ownership, effective reporting, and internal customer satisfaction.
• Managing the development and lifecycle of the IT budget and encouraging, supporting, and facilitating IT skill development of Fulfillment Center staff.
• Leading people, hours, and shifts, including staff and team scheduling.
• Inspiring continuous improvement of all IT team processes and initiatives, driving operational excellence within the Fulfillment department.

Preferred qualifications

• Master’s degree in a relevant discipline (nice‑to‑have).
• Understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP, and network file systems.
• CISCO experience and certifications.
• Certifications in Unix/Linux System support and/or Microsoft Windows system support.
• Telecom knowledge, including VOIP/SIP and mobile technologies.
• Previous help desk / technical support experience and/or Service Delivery and Service Level Management experience.
• ITIL and Prince2 certifications would be advantageous.
• Willingness and ability to develop skills needed to support specific Fulfillment Center Automated Systems.
• Experience in procurement, inventory, and asset management of IT equipment, as well as the overall IT lifecycle.
• Bachelor’s degree.
• Experience in project management.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Amazon takes data protection seriously and respects EU and local data protection laws. Unless you express otherwise, by submitting your CV you authorize the hiring Amazon company to store your personal information in the electronic database maintained by Amazon Corporate LLC. in the USA or one of its affiliates for the purpose of assessing your suitability for this and future job vacancies and to pursue your recruiting process. If at any time you want your personal data to be deleted, you simply need to notify the hiring Amazon company. Amazon will not share your personal information with any third party without your prior consent. As part of your interview process with Amazon you may be asked to authorize the hiring Amazon company to separately verify your application data and personal background through a third party service provider.

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