IT Support / Helpdesk

LAWAZEM; Riyad Al Khabra; On-site; SAR 60,000 - 80,000; Full time

Job summary

A technology solutions company in Saudi Arabia is looking for an IT Support / Helpdesk professional. The role involves providing technical assistance, troubleshooting hardware and software issues, and maintaining IT documentation. The ideal candidate should have an associate degree in IT and strong communication skills, with fluency in Arabic and English. This position offers an opportunity to work independently as well as part of a team.

Qualifications

• Proven experience in IT support or helpdesk position.
• Strong understanding of computer systems and mobile devices.
• Ability to explain technical concepts to non-technical users.

Responsibilities

• Provide first-level technical support for hardware and software.
• Troubleshoot user issues related to operating systems and applications.
• Monitor and manage IT support tickets.

Skills

Technical support

Troubleshooting

Communication

Customer-focused

Fluency in Arabic and English

Education

Associate degree in Computer Science or IT

Tools

Ticketing systems

Job description

LAWAZEM is seeking a dedicated and tech-savvy individual to join our team as an IT Support / Helpdesk professional. In this role, you will provide technical assistance and support to our employees, ensuring that all IT systems run smoothly and efficiently. You will be the first point of contact for users experiencing technical issues and will work to resolve these issues promptly.

Key Responsibilities

• Provide first-level technical support for hardware, software, and network-related issues via phone, email, and in-person.
• Troubleshoot and resolve user issues related to operating systems, applications, and other IT services.
• Assist users with account setup, password resets, and other access-related inquiries.
• Maintain and update IT documentation, including user manuals, troubleshooting guides, and FAQs.
• Monitor and manage IT support tickets, ensuring timely resolution and follow-up.
• Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and networking devices.
• Conduct training sessions for employees on new software applications and IT policies.
• Escalate complex issues to senior IT staff or other departments as needed.
• Stay current with technology trends and advancements to provide relevant support to users.

Requirements

• Associate degree in Computer Science, IT, or related field preferred.
• Proven experience in IT support or helpdesk position.
• Strong understanding of computer systems, mobile devices, and other technology.
• Excellent troubleshooting skills and the ability to diagnose technical problems.
• Strong communication skills and the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team.
• Customer-focused attitude and commitment to providing quality service.
• Familiarity with ticketing systems and IT service management best practices.
• Knowledge of network protocols and administration is a plus.
• Fluency in Arabic and English.