IT Support Engineer (Saudi Naational)

Flint Consulting Ltd; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading consulting firm in Riyadh is seeking an IT Support Engineer to ensure smooth IT operations. The role involves troubleshooting hardware and software, supporting users, and maintaining systems. Ideal candidates should have strong analytical skills, proven experience in IT support, and relevant certifications. This position offers opportunities for growth in a dynamic environment.

Qualifications

• Proven experience in a similar IT support role.
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Provide first and second-level support for IT-related issues.
• Install, configure, and maintain computer systems and servers.
• Document support requests and resolutions.

Skills

Troubleshooting Windows and Mac operating systems

Networking concepts and protocols

Customer service skills

Documentation and user guides creation

Basic understanding of cybersecurity principles

Education

Relevant certifications (e.g., CompTIA A+, ITIL)

Tools

Remote support tools

Ticketing systems

Job description

The IT Support Engineer plays a crucial role in ensuring the smooth operation of an organization's IT infrastructure. This position involves troubleshooting hardware and software issues, providing technical support to users, and maintaining systems to ensure optimal performance. The ideal candidate will possess a strong technical background, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical staff. As technology continues to evolve, the IT Support Engineer will also be responsible for staying updated on the latest trends and tools in the IT industry.

Responsibilities

1. Provide first and second-level support for IT-related issues, including hardware, software, and network problems.
2. Install, configure, and maintain computer systems, servers, and peripherals.
3. Monitor system performance and troubleshoot issues to ensure minimal downtime.
4. Document support requests and resolutions in a ticketing system for future reference.
5. Assist in the implementation of new technologies and upgrades to existing systems.
6. Conduct training sessions for staff on new software and tools.
7. Collaborate with other IT team members to develop and improve support processes.
8. Ensure compliance with IT security policies and procedures.
9. Provide remote support to users as needed.
10. Participate in on-call support rotation to address urgent issues outside of regular hours.

Preferred Candidate

1. Strong analytical and troubleshooting skills.
2. Excellent communication and interpersonal abilities.
3. Ability to work independently and as part of a team.
4. Proven experience in a similar IT support role.
5. Willingness to learn and adapt to new technologies.
6. Strong organizational skills and attention to detail.
7. Customer-focused mindset with a commitment to service excellence.
8. Ability to manage multiple tasks and prioritize effectively.
9. Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
10. Experience with remote support tools and techniques.

Skills

• Proficiency in troubleshooting Windows and Mac operating systems.
• Experience with networking concepts and protocols.
• Knowledge of hardware components and peripherals.
• Familiarity with cloud services and virtualization technologies.
• Strong customer service skills and a friendly demeanor.
• Ability to document processes and create user guides.
• Experience with ticketing systems and remote support software.
• Basic understanding of cybersecurity principles.