IT Support Engineer: Cloud, Network & Security Ops

Rackspace; Riyadh; On-site; SAR 40,000 - 60,000; Full time

Job summary

A prominent IT services provider in Saudi Arabia is looking for a proactive L1 Support Engineer to join their IT Managed Services team. Candidates should have a Bachelor's degree in Computer Science or related fields and 1-3 years of experience in IT support. The role includes responsibilities such as providing first-level technical support, monitoring IT systems, and troubleshooting issues. Strong communication and analytical skills are essential for success in this customer-centric role.

Qualifications

• 1-3 years of experience in an IT support or infrastructure monitoring role.
• Basic knowledge of enterprise IT infrastructure including compute, storage, networking, and cloud.
• Strong troubleshooting skills and analytical approach.

Responsibilities

• Provide first-level support for IT incidents and service requests.
• Monitor infrastructure components and respond to alerts.
• Document troubleshooting steps and resolutions.

Skills

Analytical skills

Communication abilities

Customer-focused approach

Troubleshooting and diagnostics

Teamwork

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Monitoring tools

PowerShell

Bash

Python

Job description

A prominent IT services provider in Saudi Arabia is looking for a proactive L1 Support Engineer to join their IT Managed Services team. Candidates should have a Bachelor's degree in Computer Science or related fields and 1-3 years of experience in IT support. The role includes responsibilities such as providing first-level technical support, monitoring IT systems, and troubleshooting issues. Strong communication and analytical skills are essential for success in this customer-centric role.