IT Support Analyst

Infinite pl; Riyadh; On-site; SAR 40,000 - 60,000; Full time

Job summary

A digital logistics firm based in Riyadh is seeking an IT Support Analyst to ensure the smooth operation of hardware, software, and network systems. The ideal candidate should have a Bachelor's degree in a related field and strong problem-solving skills. You'll provide first-level support, maintain IT assets, and assist with user onboarding. This role is crucial for enhancing the technology experience of all employees.

Qualifications

• 0–2 years of experience in IT support or a similar role.
• Basic understanding of computer hardware, operating systems, and network fundamentals.
• Fluency in English is required.

Responsibilities

• Provide first-level support to employees for hardware, software, and network-related issues.
• Install, configure, and maintain company laptops, desktops, and peripherals.
• Troubleshoot and resolve user issues in a timely and professional manner.
• Support the onboarding and offboarding process by setting up and disabling user accounts.

Skills

Problem-solving skills

Attention to detail

Customer service skills

Task prioritization

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Microsoft 365

Job description

Infinite pl is a digital led tech firm driven to become a digitallogisticspioneer by harnessing the power of people, data, and platforms. We are enabled throughin-house, external, network, & other investment capabilities which weutilizeto orchestrate & build innovative platforms that tackle complex problems withinlogistics& adjacent sectors.

Infinite pl’s mission is nothing short ofa logisticsrevolution!We'rehere to enrich the experiences of governments, businesses, and residents around the world throughcutting-edgedigital solutions. "We're not just players; we're game-changers."

Role Overview

We areseekinga motivated and service-oriented IT SupportAnalyst to join our team. The ideal candidate will provide technical support across the company, ensuring the smooth operation of hardware, software, and network systems. This role plays a keypartin deliveringa reliableand seamless technology experience for all Infiniteplemployees.

Key Responsibilities

• Provide first-level support to employees for hardware, software, and network-related issues.
• Install, configure, andmaintaincompany laptops, desktops, and peripherals.
• Troubleshoot and resolve user issues ina timelyand professional manner.
• Support the onboarding and offboarding process by setting up and disabling user accounts and devices in coordination withPeople& CultureTeam.
• Ensure systems and applications are properly updated and secured.
• Maintainaccuraterecords of IT assets and equipment.
• Assistin implementing IT policies, security practices, and preventive maintenance procedures.
• Support internal events and operations with IT setup and connectivity needs.
• Collaborate with other teams to continuously improvethe employeeIT experience.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 0–2 years of experience in IT support or a similar role.
• Basic understanding of computer hardware, operating systems, and network fundamentals.
• Familiarity with Microsoft 365 and standard business applications.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to prioritize tasks and manage time effectively in a dynamic environment.
• Fluency in English is required.

Infinite pl♾️- where innovation meetslogistics, and the journey is Infinitely boundless!

Let’sdisruptlogisticstogether and explore infinite opportunities!