IT Supervisor - Four Seasons Resort at The Red Sea, Saudi Arabia

Four Seasons Hotels and Resorts; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A luxury hotel chain in Saudi Arabia is seeking an IT Supervisor to support technology infrastructure, ensuring high standards of security and performance. The ideal candidate has 2+ years of IT experience, preferably in hospitality, and a strong understanding of network and system operations. This role offers a competitive tax-free salary, generous vacation, and opportunities for career growth.

Benefits

Competitive tax-free salary

30 days' vacation + 10 public holidays

Medical & life insurance

Global Four Seasons travel benefits

Qualifications

• 2+ years of IT experience; hospitality environment preferred.
• Fluent in English; Arabic is a plus.
• Ability to work flexible hours, including weekends or on-call support.

Responsibilities

• Monitor and maintain all IT systems, networks, and equipment.
• Provide first-line support to staff and ensure timely issue resolution.
• Assist in setting up workstations, POS systems, servers, and guest-facing technologies.

Skills

Strong knowledge of networks

Problem-solving skills

Communication skills

PMS and POS knowledge

Education

Degree or Diploma in Information Technology or related field

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

About The Role:

As An IT Supervisor, You Will Support The Resort’s Technology Infrastructure, Ensuring Smooth Daily Operations And Maintaining High Standards Of Network Security, Hardware Performance, And Software Functionality. You Will Oversee System Installations, Troubleshooting, And Collaborate With Both Internal Departments And External Vendors.

Key Responsibilities:

• Monitor And Maintain All IT Systems, Networks, And Equipment
• Provide First-Line Support To Staff And Ensure Timely Issue Resolution
• Assist In Setting Up Workstations, POS Systems, Servers, And Guest-Facing Technologies
• Ensure Compliance With Four Seasons IT Standards And Security Protocols
• Coordinate With Vendors For Equipment Servicing And Software Support
• Maintain Accurate Records Of IT Assets, Licenses, And Documentation
• Support In Training Team Members On Basic System Usage

Requirements:

• Degree Or Diploma In Information Technology Or Related Field
• 2+ Years Of IT Experience; Hospitality Environment Preferred
• Strong Knowledge Of Networks, Operating Systems, And IT Hardware
• Experience With PMS, POS, And Back-Office Hotel Systems Is A Plus
• Excellent Problem-Solving And Communication Skills
• Fluent In English; Arabic Is A Plus
• Ability To Work Flexible Hours, Including Weekends Or On-Call Support

What We Offer:

• Competitive Tax-Free Salary
• Live-Out And Travel Allowance
• 30 Days' Vacation + 10 Public Holidays
• Medical & Life Insurance
• Complimentary Meals & Uniform Care
• Global Four Seasons Travel Benefits
• Career Growth And Development Opportunities