IT Supervisor

RIXOS; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading hospitality company in Jeddah is looking for an IT Coordinator to manage and maintain information technology systems and networks. The role includes ensuring compliance with IT policies, supporting hardware and software issues, and training staff on system use. The ideal candidate should have strong troubleshooting skills, experience in user training, and a comprehensive understanding of IT security and backup processes. Competitive compensation will be offered.

Qualifications

• Experience in maintaining IT systems and networks.
• Ability to solve hardware and software issues effectively.
• Skilled in user access management and training.

Responsibilities

• Maintain functionality and efficiency of computer and telecom systems.
• Ensure compliance with Accor IT Policies.
• Backup relevant user generated data.

Skills

Technical troubleshooting

Network management

Software licensing compliance

Data backup and security

User training

Tools

Accor Hardware

Property Management Systems

Customer Relationship Management Software

Job description

Job Description

BASIC FUNCTION

IT Coordinator will maintain information technology systems and networks. He will perform both technical and administrative tasks to ensure functionality and efficiency of computer and telecom systems.

HARDWARE : Ensures that the hotel works with Accor Hardware partners. Has a good relationship to Hardware Partners. Supports the Hotel in resolving Hardware issues through escalation of issues with Hardware partners. Considered as Hardware : Computers, Servers, Routers, Switches, Cables, PABX, Monitors, and Screens, Point of Sale devices, all relevant interfaces, UPS and related devices, and other active components.

SOFTWARE : Ensures that all Accor IT Policies and Guidelines are being applied in the hotel. Ensures that only original and properly licensed application programs according to the IT management’s policy and requirement are running on the hotel’s systems and computers. Has a good relationship to the Software suppliers. Supports the hotel in resolving Software issues by escalation of issues to Software suppliers.

USER : Ensures that no user in the hotel has access to programs other than needed to perform the job. He / she is in charge to provide and maintain a training program (in coordination with the Training department). This is to enable the best possibly know how, skill level and use of systems by all employees in the Hotel.

SECURITY / DATASAFE : Is responsible for compliance of the Hotel with Accor IT Security Policy. Is responsible for the backup of all relevant user generated data, be it part of the general system or personal systems. He / she assures that always relevant backup policies are duly respected and the system reaches the highest level of security.

• Servers Infrastructure – Physical and Virtual
• Networks – Data, Voice and Wi-Fi
• Property management systems (PMS) and Sales & Catering System (S&C) replacement or upgrade and alignment
• Central reservations systems (CRS)
• Revenue management systems (RMS)
• Various middleware / Interfaces
• Data warehouse, reporting and Business Intelligence (BI) – Interface Only
• Customer relationship management (CRM)
• Point of Sales application
• Back office accounting software application
• Procurement and inventory management application
• IP TV
• Human resources management system
• Accor brand signature systems (Commercial Systems, WIFI everywhere, etc…)

SCOPE

• Smooth running of all computer systems.
• Regular data safe / backup.
• Compliance with IT Policies and Guidelines
• Institute protocols for the use of IT across departments and projects
• Provide advice on the most suitable IT choices
• Provide technical support or training for systems and networks
• Act as link between end users and higher-level support
• Install and configure software and hardware (printers, network cards etc.)
• Monitor system and network performance
• Perform troubleshooting, repairs and data restoration
• Performance maintenance activities (e.g. backups)
• Maintain licenses and upgrade schedules
• Collaborate with other professionals to maintain standards and functionality