IT Services Desk Manager - Lead IT Support & Systems

Almarai; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading dairy and food company in Saudi Arabia seeks a Services Desk Manager to oversee IT service delivery. The ideal candidate will have a Bachelor’s degree in computer science, along with 5-7 years of relevant experience and strong leadership skills. Familiarity with ITIL methodologies and networking concepts is essential. The role requires excellent communication skills in both Arabic and English. This opportunity offers a competitive compensation package, generous leave, and medical coverage.

Benefits

Competitive package

Generous leave

Medical coverage

Discretionary bonus

Training and development

Qualifications

• 5-7 years of experience in IT service delivery.
• 4 years of experience in team leadership.
• Familiarity with LAN & WAN concepts.

Responsibilities

• Resolve Operating System, Hardware, Networking, and IT Service-related issues.
• Coordinate and support new IT systems and services.

Skills

IT service delivery

Team leadership

Communication in Arabic

Communication in English

ITIL methodologies

Education

Bachelor’s degree in computer science or information technology

Tools

CCNA/CCNP

PMP certification

MCP certification

MCSE certification

Job description

A leading dairy and food company in Saudi Arabia seeks a Services Desk Manager to oversee IT service delivery. The ideal candidate will have a Bachelor’s degree in computer science, along with 5-7 years of relevant experience and strong leadership skills. Familiarity with ITIL methodologies and networking concepts is essential. The role requires excellent communication skills in both Arabic and English. This opportunity offers a competitive compensation package, generous leave, and medical coverage.