IT Service Desk – Level 1 Support Technician

DXC.technology; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

A leading technology firm in Saudi Arabia is seeking a Service Desk - Level 1 Agent Support to provide first-tier support for IT service requests and incidents. You will handle requests via multiple communication channels and perform basic troubleshooting while adhering to defined guidelines. The ideal candidate should possess a bachelor’s degree and at least 1 year of relevant experience. Familiarity with ServiceNow is a plus. This role encourages professional growth in infrastructure services.

Qualifications

• 1+ years of relevant work experience.
• Proven experience in infrastructure technology analysis.
• Understanding of IT service desk processes.

Responsibilities

• Handle incoming requests and incidents via phone, email, and chat.
• Log and categorize issues in ServiceNow accurately.
• Provide users with timely updates and resolution guidance.

Skills

Customer-focused attitude

Basic troubleshooting

ServiceNow familiarity

Education

Bachelor's degree in a relevant field

Job description

A leading technology firm in Saudi Arabia is seeking a Service Desk - Level 1 Agent Support to provide first-tier support for IT service requests and incidents. You will handle requests via multiple communication channels and perform basic troubleshooting while adhering to defined guidelines. The ideal candidate should possess a bachelor’s degree and at least 1 year of relevant experience. Familiarity with ServiceNow is a plus. This role encourages professional growth in infrastructure services.