IT Service Delivery Lead: End-to-End Support & SLAs

Petromin Corporation; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading IT services company in Jeddah is seeking an IT Service Delivery Support professional to manage applications, deliver technical support, and ensure high customer satisfaction. The ideal candidate will have a Bachelor's degree in Computer Science and experience with ITSM processes, Keyloop Autoline, and Minerets MiAC. Strong troubleshooting skills and a passion for customer service are essential.

Qualifications

• Experience in an IT support role, preferably in a delivery service or helpdesk.
• Familiarity with IT service management (ITSM) processes.
• Certifications such as Microsoft, Cisco and ITIL Foundation.

Responsibilities

• Manage IDAM activities for applications and systems.
• Provide first-level technical support to end-users.
• Document IT processes, procedures, and troubleshooting guides.

Skills

IT support experience

Troubleshooting skills

Communication skills

Customer service orientation

Education

Bachelor’s degree in computer science or related field

Tools

Keyloop Autoline

Minerets MiAC

SQL databases

Job description

A leading IT services company in Jeddah is seeking an IT Service Delivery Support professional to manage applications, deliver technical support, and ensure high customer satisfaction. The ideal candidate will have a Bachelor's degree in Computer Science and experience with ITSM processes, Keyloop Autoline, and Minerets MiAC. Strong troubleshooting skills and a passion for customer service are essential.